FirstEnergy reviews

2.7

33% would recommend to a friend

(636 total reviews)
avatar

Brian X. Tierney

14% approve of CEO

21% positive business outlook

FirstEnergy has an employee rating of 2.7 out of 5 stars, based on 636 company reviews on Glassdoor which indicates that most employees have an average working experience there. The FirstEnergy employee rating is 26% below average for employers within the Energy, Mining & Utilities industry (3.7 stars).

Reviews by job title

636 reviews
4.0
Oct 14, 2013
Recommend
CEO approval
Business Outlook

Pros

They hire top-notch people so you will almost always work with others who are talented and motivated. Most groups are excellent at managing complex projects and there is almost nothing that intimidates the leaders who have navigated difficult things in the past. Pay is competitive and there are typically good opportunities for motivated people to advance.

Cons

Its a place where the focus is literally keeping the lights on. You're not likely to be at the bleeding edge of any discipline while working at FE. It's primarily about risk management and choosing the solution that solves the problem with the lowest potential impact. The company itself has a more traditional culture, although some groups are trying to change that and are accepting of more flexible and contemporary policies and management styles. Still, it can be a bit stifling at times and the general practice is to follow what has worked in the past rather than try something completely new.

1.0
Oct 12, 2013
Recommend
CEO approval
Business Outlook

Pros

OT available, Supportive co-workers, Decent benefits (once you're hired), Pension, decent pay for a call center.

Cons

Terrible management, micro-management, Unrealistic stats expected, No flexibility, Highest turnover I've ever seen-you honestly feel like you work in a sweat shop. Don't work here unless you desperately need income and you don't plan to stay for more than a few months. You'll work late at night, weekends, early mornings if there are any kind of outages. (And there always are because FE has grown so large that they can't feasibly take care of their equipment). On-call weeks, be prepared to work holidays if there are outages as well. You can't bid out of the call center until after two years. You can't leave at the end of your shift until all calls are clear. You are told when to take your 2 -15 min breaks and your 30 min break. often times the bathroom is full or closed for cleaning so you generally get stuck not going. Angry customers on phone complaining about their bill, costs, lack of service with equipment and long call waits.

3.0
Oct 8, 2013
Recommend
CEO approval
Business Outlook

Pros

They have an inviting group of workers. They are very willing to mentor or take you under their wing to show you what is what.

Cons

Dated technology makes completed job assignments difficult. You need to know who to talk to in order to get the information you might need to start/finish a task. Their FileNet system is dated and the search function provides less results depending on how you enter the text. All drawings, calculations, information is not available on FileNet requiring you to search through aperture cards or film reels to find drawings or calculations.

Viewing 571 - 573 of 636 Reviews

Glassdoor has 726 FirstEnergy reviews submitted anonymously by FirstEnergy employees. Read employee reviews and ratings on Glassdoor to decide if FirstEnergy is right for you.