Does FirstKey Homes pay their employees well?

According to anonymously submitted Glassdoor reviews, FirstKey Homes employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at FirstKey Homes. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at FirstKey Homes?

66% of FirstKey Homes employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated FirstKey Homes 3.4 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at FirstKey Homes?

Construction Superintendent (12) , Manager (12) , Property Administrator (10) , Maintenance Technician (9) , Property Manager (7) , Resident Services Coordinator (7) , Analyst (5) , Field Inspector (5) , Leasing Agent (5) , Accountant (4) , Finance (3) , Recurring Services Coordinator (3) , Superintendent (3) , Accounts Payable Specialist (2) , Anonymous (2)

What are the pros of working at FirstKey Homes according to real employee reviews?

"Pay was good" ((in 25 reviews)); "Although the company is fairly new they try their best to make sure that we have a great culture." ((in 22 reviews)); "They provide great benefits and ways to give back to the community." ((in 21 reviews)); "New Company with a great opportunity to be creative and do something good in real estate." ((in 7 reviews)); "The team is amazing and walks you through every step." ((in 7 reviews))

What are the cons of working at FirstKey Homes according to real employee reviews?

"Unorganized, poor management." ((in 12 reviews)); "No work life balance for managers." ((in 11 reviews)); "Managers don’t know what they are doing." ((in 8 reviews)); "The new leadership is horrible." ((in 7 reviews)); "Mass layoffs in the 3rd and 4th quarters every year." ((in 6 reviews))

What are employees saying about FirstKey Homes layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about FirstKey Homes layoffs and their outlook for job security at FirstKey Homes in 2026.

What are the top reviewed FirstKey Homes locations?

Atlanta , Marietta , Charlotte , Phoenix , San Antonio , Kansas City , Dallas , Houston , Memphis , Indianapolis , Las Vegas , Miami , Kennesaw , Chicago , Saint Louis , Cape Coral , Fort Myers , Orlando , Homewood , Earth City , New York , Cornelius , Winston-Salem , Jarrell , Richardson , Nashville , Columbus , Jacksonville , Fort Lauderdale , Greenville

FirstKey Homes reviews

3.5

66% would recommend to a friend

(278 total reviews)

Mark Smith

67% approve of CEO

63% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

FirstKey Homes has an employee rating of 3.5 out of 5 stars, based on 278 company reviews on Glassdoor which indicates that most employees have a good working experience there. The FirstKey Homes employee rating is in line with the average (within 1 standard deviation) for employers within the Real Estate industry (3.6 stars).

Reviews by job title

278 reviews

3.0

Mar 1, 2022

Poor training

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Shows empathy. compensation, diversity, gift cards

Cons

No training, high turnover rate, role not clearly communicated.- highly escalated call center. Residents are not satisfied. CSRs are typically unable to provide a solution.

FirstKey Homes Response

4y

Thank you for sharing your feedback! We have taken some big steps in bolstering our Training/L&D teams over the last couple months and hope to make this a best in class service.

5.0

Feb 9, 2022

Company’s culture

Maintenance technician

Recommend

CEO approval

Business Outlook

Pros

Working for FirstKey Homes has been an easy transition as a new hire. I have received allot of support from upper management. If ever I have an issue I know I can rely on them. Everyone has been friendly and very positive and that means allot because I’m all about vibes! FirstKey takes care of their residents as well. I’d recommend FirstKey to anyone who’s asking. I hope this helps on your decision making process.

Cons

I don’t have any to report.

FirstKey Homes Response

4y

Welcome to the team! Please let us know if your experience ever becomes different and we can work to continue to be our best selves. Thank you for your review and welcome to the Purple Family.

2.0

Dec 20, 2021

Unstable Corporate Office

Accounting specialist

Recommend

CEO approval

Business Outlook

Pros

Recognize Juneteenth as a paid Holiday

Cons

High turnover, leadership, communication failures

FirstKey Homes Response

4y

Thank you for taking the time to post your feedback. We are actually in the process of rolling out Management Training through our L&D team to the entire organization, our Corporate Office as well as our Market Offices. We saw areas for improvement and want to make sure all of our employees are being afforded the proper leadership. With our change in leadership in a lot of the corporate functions, we are excited for the new direction FirstKey is headed.

Viewing 88 - 90 of 278 Reviews

Jobs at FirstKey Homes

Resident Service Coordinator

Property Administrator

Property Administrator

Property Administrator

Property Administrator

Indianapolis, IN

View job

FirstKey Homes

FirstKey Homes reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Poor training

Company’s culture

Unstable Corporate Office

Jobs at FirstKey Homes

FirstKey Homes reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Company ratings over time

FirstKey Homes reviews FAQs

Jobs at FirstKey Homes