Is FirstService Residential a good company to work for?

FirstService Residential has an overall rating of 3.8 out of 5, based on over 2,432 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 75% of employees would recommend working at FirstService Residential to a friend and 74% have a positive outlook for the business. The best reviews about FirstService Residential have been left by employees working as Licensed Community Association Manager (LCAM) , General Manager and Assistant General Manager .

Does FirstService Residential pay their employees well?

According to anonymously submitted Glassdoor reviews, FirstService Residential employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at FirstService Residential. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at FirstService Residential?

75% of FirstService Residential employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated FirstService Residential 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at FirstService Residential?

Community Manager (121) , Concierge (95) , Property Manager (87) , Administrative Assistant (84) , Manager (50) , General Manager (46) , Assistant Property Manager (38) , Community Association Manager (38) , Front Desk Receptionist (33) , Front Desk Associate (31) , Regional Director (31) , Portfolio Manager (28) , Assistant Community Manager (25) , Maintenance Technician (22) , Assistant Manager (21)

What are the pros of working at FirstService Residential according to real employee reviews?

"Good benefits and perks for meeting performance goals" ((in 141 reviews)); "Working alongside so many great people and building relationships through work and other company activities makes the environment so enjoyable." ((in 109 reviews)); "Work/life balance is good but the people are the BEST!" ((in 50 reviews)); "Great training" ((in 46 reviews)); "Great company culture and core values" ((in 36 reviews))

What are the cons of working at FirstService Residential according to real employee reviews?

"low pay and boring work" ((in 131 reviews)); "Management is bad but can improve" ((in 101 reviews)); "One admin assistant for the entire managerial team means that managers have spend a lot of time on basic tasks like filing and data entry." ((in 55 reviews)); "Salary is low for the average" ((in 40 reviews)); "Poor leadership with no interest in employee development." ((in 36 reviews))

What are employees saying about FirstService Residential layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about FirstService Residential layoffs and their outlook for job security at FirstService Residential in 2026.

What are the top reviewed FirstService Residential locations?

New York , Miami , Irvine , Dallas , Las Vegas , Hollywood , Atlanta , Houston , Chicago , Fort Lauderdale , Minneapolis , Dania Beach , San Francisco , Bloomington , Austin , Fairfax , Kansas City , Boca Raton , San Diego , Orlando , Eatontown , Charlotte , Philadelphia , Miami Beach , Scottsdale , Los Angeles , Tampa , Jacksonville , Plantation , Jersey City

FirstService Residential reviews

3.8

75% would recommend to a friend

(2,364 total reviews)

David Diestel

87% approve of CEO

74% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (2,364 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

FirstService Residential has an employee rating of 3.8 out of 5 stars, based on 2,364 company reviews on Glassdoor which indicates that most employees have a good working experience there. The FirstService Residential employee rating is in line with the average (within 1 standard deviation) for employers within the Real Estate industry (3.8 stars).

Reviews by job title

2K reviews

4.0

Jun 7, 2026

One bad apple in a great company

General manager

Recommend

CEO approval

Business Outlook

Pros

The company offers great benefits and fosters a positive culture that makes it an enjoyable place to work.

Cons

The only area that negatively impacted my experience was my relationship with my direct supervisor.

FirstService Residential Response

2w

Thank you for sharing your feedback. We're pleased to hear that you enjoyed our benefits and positive culture during your time with FirstService Residential. We also appreciate your comments regarding leadership. We are committed to developing leaders who embody our values and support the success of their teams through ongoing training, feedback, and professional development. We will be sure to pass this feedback along to our local leadership team. Thank you for your contributions, and we wish you continued success in your future endeavors! - Kaitlin Buccheri, Sr. Communications and Engagement Manager

3.0

Jun 3, 2026

Fun activities outside of work, but leadership could improve

Resident services coordinator

Recommend

CEO approval

Business Outlook

Pros

Pretty good company fun activités outside of work

Cons

Leadership is not the best sometimes but great place to work

FirstService Residential Response

2w

Thank you for sharing your feedback! We're glad to hear you're enjoying the culture and opportunities to connect with colleagues through activities and events outside of work. We also appreciate your perspective on leadership. Developing strong leaders is a key focus for our organization, and we are committed to providing ongoing training and development to support our teams and I highly encourage you to continue to share your feedback and point of view with your leadership team because feedback truly is the catalyst to improve. If you ever need support from the local HR team, please reach out. Thank you again for sharing this! - Kaitlin Buccheri, Sr. Communications and Enagement Manager

5.0

Jun 3, 2026

Great Company

Lcam, property manager

Recommend

CEO approval

Business Outlook

Pros

Great company to work for.

Cons

Not many , sometimes the issues are not with the company itself but the property

FirstService Residential Response

2w

We are happy to see that you are enjoying your experience with FirstService Residential. Thank you for your hard work and dedication! - Kaitlin Buccheri, Sr. Communications and Engagement Manager

Viewing 13 - 15 of 2,364 Reviews

Jobs at FirstService Residential

Full-Time Front Desk (Weekends/ 1st & 2nd shifts/ Some Overnights/ WPB)

Full-Time Front Desk (Weekends/ 1st & 2nd shifts/ Some Overnights/ WPB)

Full-Time Front Desk (Weekends/ 1st & 2nd shifts/ Some Overnights/ WPB)

Full-Time Front Desk (Weekends/ 1st & 2nd shifts/ Some Overnights/ WPB)

Front Desk Overnight (Weekends)