Is Fiserv a good company to work for as a Client Technical Support Associate?

Client Technical Support Associate professionals working at Fiserv have rated their employer with 3.0 out of 5 stars in 248 Glassdoor reviews. This is an average score with the overall rating of Fiserv employees being 3.0 out of 5 stars. Search open Client Technical Support Associate Jobs at Fiserv now and start preparing for your job interview by browsing frequently asked Client Technical Support Associate interview questions at Fiserv .

Does Fiserv pay Client Technical Support Associate employees well?

Client Technical Support Associate professionals rate their compensation and benefits at Fiserv with 3.1 out of 5 stars based on 248 anonymously submitted employee reviews. This is 3.2% worse than the company average rating for salary and benefits. Find out more about Client Technical Support Associate salaries at Fiserv.

What are the top reviewed jobs at Fiserv?

Software Engineer (300) , Senior Software Engineer (255) , Project Manager (241) , Customer Service Representative (195) , Manager (180) , Business Analyst (176) , Director (171) , Software Developer (155) , Tech Lead (153) , Analyst (139) , Specialist (120) , Product Manager (99) , Technical Lead (83) , Business Consultant (66) , Senior Associate (65)

What are the pros of working at Fiserv according to real employee reviews?

"Good work life balance and can manage healthy personal life" ((in 860 reviews)); "For the most part the people that you work with and for are really great people." ((in 557 reviews)); "benefits are good but medical is a bit expensive" ((in 507 reviews)); "Good pay They are very flexible and will work with you" ((in 370 reviews)); "work and culture is good" ((in 309 reviews))

What are the cons of working at Fiserv according to real employee reviews?

"Poor management that are not supportive but will look to use you as a scape goat if you are not within their personal friends circle." ((in 604 reviews)); "Bad managers at the time when I left the organization" ((in 246 reviews)); "Does not support remote emps Mandatory 5days in office Massive layoffs Project backlogs 2+yrs due to loss of staff" ((in 236 reviews)); "Senior leadership is of no use and just not brings any value or solution to the table." ((in 230 reviews)); "Blames managers for poor upper management" ((in 166 reviews))

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Fiserv Client Technical Support Associate reviews

3.0

38% would recommend to a friend

(248 total reviews)

Takis Georgakopoulos

Not enough data to show CEO approval

33% positive business outlook

Ratings by category

3.4

Diversity & inclusion

3.1

Compensation and benefits

2.9

Culture & values

2.8

Career opportunities

2.7

Senior management

2.5

Work/Life balance

Client Technical Support Associate employees have rated Fiserv with 3.0 out of 5 stars, based on 248 company reviews on Glassdoor. This indicates that most Client Technical Support Associate professionals have an average working experience there. Fiserv is rated in line with the average (within 1 standard deviation) by Client Technical Support Associate professionals compared to other employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

248 reviews

1.0

Oct 18, 2023

Meh

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

None, no pros to this job or company itself

Cons

I will be here all day to write the cons of this job.

3.0

Oct 11, 2023

Company can be better

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Hourly pay rate is the pro

Cons

Some management do not care how they treat or talk to you

1.0

Oct 2, 2023

No help, unorganized, lack of management

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Work from home, good benefits, provide all equipment with easy set up

Cons

Rushed training, throw you on calls barely having learned anything, when you need help you are left with crickets and good luck trying to talk to a supervisor. Programs needed to do job are always experiencing issues so you’re left on calls with little to no help and malfunctioning programs. The costumers absolutely love that, so then you get an earful over and over again. Did I mention that you never hear from your supervisor unless it’s to ask why you aren’t on the phones (usually because it’s not working properly).. anything else you ask a supervisor will be left on read. I’m sure other departments are amazing but the call center is seriously lacking !

Viewing 61 - 63 of 248 Reviews

Jobs at Fiserv

Client Support Specialist

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Fiserv Client Technical Support Associate reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Meh

Company can be better

No help, unorganized, lack of management

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