Pros
Flexible, work environment at the branch level is enjoyable, executive management doesn't expect staff to force products onto customers. Since Flagstar merger significant improvement shown.
Cons
These are from NYCB prior to the merger as I am an NYCB employee, cons marked with an asterisk (*) are still an issue but have been improved since the merger. Technology* Outdated operations* No executive visibility* When policies roll out they are unclear and often several revisions are needed Pay* (Flagstar has implemented an incentive structure, base pay still lacking) Communication between back office and branch is often vague, unprofessional, and provide no assistance, 2nd and 3rd requests often needed for a response. STAFFING- I cannot stress this enough, almost 10 years here and for about a collective 12 months have my branches been at 80% staff or higher. Usually branches operate about 60% or less
