Is Foundever a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at Foundever have rated their employer with 4.2 out of 5 stars in 1,413 Glassdoor reviews. This is a higher than average score with the overall rating of Foundever employees being 3.9 out of 5 stars. Search open Customer Service Representative CSR Jobs at Foundever now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at Foundever .

Does Foundever pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at Foundever with 4.0 out of 5 stars based on 1,413 anonymously submitted employee reviews. This is 7.8% better than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at Foundever.

What are the top reviewed jobs at Foundever?

Customer Service Representative (4434) , Customer Service Representative (CSR) (1509) , Customer Service Professional (762) , Customer Service Agent (698) , Customer Service (427) , Call Center Agent (293) , Customer Service Advisor (293) , Coach (285) , Team Leader (285) , Customer Service Professional (CSP) (260) , Learning Specialist (203) , Operations Manager (200) , Technical Support (179) , Call Center Representative (155) , Quality Analyst (140)

What are the pros of working at Foundever according to real employee reviews?

"Work from home position was good and able to switch shifts" ((in 1074 reviews)); "The company has some rules which is very quick to take decision making process which is great for people to get things done ✅" ((in 657 reviews)); "good training and you can find helpful supervisors that could assist you around the production area." ((in 493 reviews)); "Environment is good and Benefits" ((in 475 reviews)); "Hr take care of employee and has understanding as well as work environment is very good." ((in 370 reviews))

What are the cons of working at Foundever according to real employee reviews?

"The majority of this company's bills are being on the phone all day and a low salary." ((in 1164 reviews)); "The pay is low and you are on the phone back to back for 8 hours." ((in 813 reviews)); "Managers need training they do help but ive hear many other managers are rude and savage" ((in 231 reviews)); "no bonus language (Italian);" ((in 132 reviews)); "Long hours and can get tedious at times when there is no calls starting at a wall all day" ((in 129 reviews))

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Foundever

Foundever Customer Service Representative CSR reviews

4.2

84% would recommend to a friend

(1,413 total reviews)

Laurent Uberti

89% approve of CEO

79% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.2

Culture & values

4.2

Career opportunities

4.1

Work/Life balance

4.1

Senior management

4.0

Compensation and benefits

Customer Service Representative (CSR) employees have rated Foundever with 4.2 out of 5 stars, based on 1,413 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have an excellent working experience there. Foundever is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

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Reviews by job title

1K reviews

4.0

Aug 20, 2020

Experience at sitel

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Training process is actually good for new in BPO

Cons

environment, management are toxic, they hide that there are some of the employees tested positive for covid-19

4.0

Jul 24, 2020

good

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

working environment is okay and

Cons

there is nothing i can think of

4.0

Jul 16, 2020

i love my job but

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

work from home what more can you say

Cons

unrealistic expectations as far as scores go on calls .

Viewing 1411 - 1413 of 1,413 Reviews

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Customer Service Representative

Customer Service Representative

Customer Service Representative

Technical Customer Service Representative

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Foundever

Foundever Customer Service Representative CSR reviews

Ratings by category

Ratings by demographic groups

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Experience at sitel

good

i love my job but

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