Is Foundever a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Foundever have rated their employer with 4.0 out of 5 stars in 5,487 Glassdoor reviews. This is a higher than average score with the overall rating of Foundever employees being 3.9 out of 5 stars. Search open Customer Service (CSR) Jobs at Foundever now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Foundever .

Does Foundever pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Foundever with 3.8 out of 5 stars based on 5,487 anonymously submitted employee reviews. This is 2.7% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Foundever.

What are the top reviewed jobs at Foundever?

Customer Service Representative (4434) , Customer Service Representative (CSR) (1509) , Customer Service Professional (762) , Customer Service Agent (698) , Customer Service (427) , Call Center Agent (293) , Customer Service Advisor (293) , Coach (285) , Team Leader (285) , Customer Service Professional (CSP) (260) , Learning Specialist (203) , Operations Manager (200) , Technical Support (179) , Call Center Representative (155) , Quality Analyst (140)

What are the pros of working at Foundever according to real employee reviews?

"Work from home position was good and able to switch shifts" ((in 1074 reviews)); "The company has some rules which is very quick to take decision making process which is great for people to get things done ✅" ((in 657 reviews)); "good training and you can find helpful supervisors that could assist you around the production area." ((in 493 reviews)); "Environment is good and Benefits" ((in 475 reviews)); "Hr take care of employee and has understanding as well as work environment is very good." ((in 370 reviews))

What are the cons of working at Foundever according to real employee reviews?

"The majority of this company's bills are being on the phone all day and a low salary." ((in 1164 reviews)); "The pay is low and you are on the phone back to back for 8 hours." ((in 813 reviews)); "Managers need training they do help but ive hear many other managers are rude and savage" ((in 231 reviews)); "no bonus language (Italian);" ((in 132 reviews)); "Long hours and can get tedious at times when there is no calls starting at a wall all day" ((in 129 reviews))

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Foundever

Foundever Customer Service (CSR) reviews

4.0

78% would recommend to a friend

(5,487 total reviews)

Laurent Uberti

84% approve of CEO

72% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.0

Culture & values

3.9

Work/Life balance

3.9

Career opportunities

3.8

Senior management

3.8

Compensation and benefits

Customer Service (CSR) employees have rated Foundever with 4.0 out of 5 stars, based on 5,487 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Foundever is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

5K reviews

5.0

Jul 8, 2026

Healthy environment, but graveyard shift challenges

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Healthy Environment, Make new set of friends.

Cons

Graveyard shift, Many tools to review.

4.0

Jul 8, 2026

Informative training but demanding management

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The training was informative, They use AI tools so it's great for beginners.

Cons

Management were quite demanding, but there are a lot of TLs who were kind

3.0

Jul 4, 2026

Supportive colleagues but poor training

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great colleagues. Always willing to help.

Cons

Micromanagement and nitpicking. Poor training experiences for newbies, which makes them totally unprepared for the actual job. You will be expected to figure out what or how to solve customers’ issues, even when you have no idea how to. Again, this is a result of the poor and rushed training experience.

Viewing 13 - 15 of 5,487 Reviews

Jobs at Foundever

Sr Operations Manager - Onsite in Las Vegas, NV.

Customer Service Representative

Bilingual Customer Service Representative

Customer Service Representative

Customer Service Representative

Foundever reviews FAQs

Foundever reviews Foundever Customer Service (CSR) reviews

Foundever

Foundever Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Healthy environment, but graveyard shift challenges

Informative training but demanding management

Supportive colleagues but poor training

Jobs at Foundever

Foundever reviews FAQs

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