Is Foundever a good company to work for as a Customer Service Representative/TSR?

Customer Service Representative/TSR professionals working at Foundever have rated their employer with 4.2 out of 5 stars in 51 Glassdoor reviews. This is a higher than average score with the overall rating of Foundever employees being 3.9 out of 5 stars. Search open Customer Service Representative/TSR Jobs at Foundever now and start preparing for your job interview by browsing frequently asked Customer Service Representative/TSR interview questions at Foundever .

Does Foundever pay Customer Service Representative/TSR employees well?

Customer Service Representative/TSR professionals rate their compensation and benefits at Foundever with 3.9 out of 5 stars based on 51 anonymously submitted employee reviews. This is 5.3% better than the company average rating for salary and benefits. Find out more about Customer Service Representative/TSR salaries at Foundever.

What are the top reviewed jobs at Foundever?

Customer Service Representative (4434) , Customer Service Representative (CSR) (1509) , Customer Service Professional (762) , Customer Service Agent (698) , Customer Service (427) , Call Center Agent (293) , Customer Service Advisor (293) , Coach (285) , Team Leader (285) , Customer Service Professional (CSP) (260) , Learning Specialist (203) , Operations Manager (200) , Technical Support (179) , Call Center Representative (155) , Quality Analyst (140)

What are the pros of working at Foundever according to real employee reviews?

"Work from home position was good and able to switch shifts" ((in 1057 reviews)); "The company has some rules which is very quick to take decision making process which is great for people to get things done ✅" ((in 651 reviews)); "good training and you can find helpful supervisors that could assist you around the production area." ((in 496 reviews)); "Benefits are good and fair" ((in 473 reviews)); "Hr take care of employee and has understanding as well as work environment is very good." ((in 369 reviews))

What are the cons of working at Foundever according to real employee reviews?

"The majority of this company's bills are being on the phone all day and a low salary." ((in 1176 reviews)); "The pay is low and you are on the phone back to back for 8 hours." ((in 814 reviews)); "Managers need training they do help but ive hear many other managers are rude and savage" ((in 238 reviews)); "Can be very demanding and no bonus pay during bank holidays" ((in 133 reviews)); "Long hours and can get tedious at times when there is no calls starting at a wall all day" ((in 131 reviews))

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Foundever

Foundever Customer Service Representative/TSR reviews

4.2

80% would recommend to a friend

(51 total reviews)

Laurent Uberti

76% approve of CEO

73% positive business outlook

Ratings by category

4.2

Career opportunities

4.1

Diversity & inclusion

3.9

Culture & values

3.9

Compensation and benefits

3.8

Work/Life balance

3.7

Senior management

Customer Service Representative/TSR employees have rated Foundever with 4.2 out of 5 stars, based on 51 company reviews on Glassdoor. This indicates that most Customer Service Representative/TSR professionals have an excellent working experience there. Foundever is rated in line with the average (within 1 standard deviation) by Customer Service Representative/TSR professionals compared to other employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

51 reviews

5.0

Jun 21, 2024

Outstanding

Tsr/customer service representative

Recommend

CEO approval

Business Outlook

Pros

Compensation, management, equipments, environment, training

Cons

long ride from home to work even if using a motorcycle

2.0

Jun 17, 2024

Workload does not equal the pay

Tsr support

Recommend

CEO approval

Business Outlook

Pros

Nothing. No pros. All cons.

Cons

Low pay. High workload. Management does not care at all as long as you give them what they need you are useful, but if not then you're out.

3.0

May 12, 2024

TSR

Tsr support

Recommend

CEO approval

Business Outlook

Pros

Friendly People, but depends on the account

Cons

Starting salary is good for starters but not for people with experience

Viewing 13 - 15 of 51 Reviews

Jobs at Foundever

Early Career and University Programs Manager - Remote.

Remote

View job

Compliance Officer North America

United States

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Director of AI Professional Services

United States

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Sr Learning Manager - Onsite in Fayetteville, NC.

Recruiter - Onsite in Orem, UT

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Foundever

Foundever Customer Service Representative/TSR reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Outstanding

Workload does not equal the pay

TSR

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