Does FreshDirect pay their employees well?

According to anonymously submitted Glassdoor reviews, FreshDirect employees rate their compensation and benefits as 2.7 out of 5. Find out more about salaries and benefits at FreshDirect. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at FreshDirect?

43% of FreshDirect employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated FreshDirect 2.7 out of 5 for work life balance, 2.8 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at FreshDirect?

Personal Shopper (23) , Truck Driver (12) , Picker/Packer (10) , Driver (9) , Warehouse Worker (8) , Intern (7) , Runner (7) , Human Resources (6) , Manager (6) , Senior Manager (6) , Field Manager (5) , Food Runner (5) , Operations Manager (5) , Route Driver (5) , Team Leader (5)

What are the pros of working at FreshDirect according to real employee reviews?

"You’ll meet some great people" ((in 30 reviews)); "and the pay is good ." ((in 24 reviews)); "Good Benefits and low cost Health insurance" ((in 23 reviews)); "Great Culture and enjoyed my time there" ((in 21 reviews)); "The team is great." ((in 9 reviews))

What are the cons of working at FreshDirect according to real employee reviews?

"Bad management, need more structure" ((in 20 reviews)); "Life Balance Issues: Long hours and last" ((in 19 reviews)); "No work/life balance" ((in 11 reviews)); "The senior leadership needs to overhaul the plant management team in order to be successful in the future." ((in 11 reviews)); "Managers are unprofessional and have favoritism for their friends" ((in 11 reviews))

What are employees saying about FreshDirect layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about FreshDirect layoffs and their outlook for job security at FreshDirect in 2026.

What are the top reviewed FreshDirect locations?

Bronx , New York , Long Island City , Long Is City , Brooklyn , Hackensack , Philadelphia , Jersey City , Union City , Flushing , Oyster Bay , Staten Island , Washington , Baltimore , Pembroke Pines , New Town , Capitol Heights , Bronx

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FreshDirect

FreshDirect reviews

3.0

43% would recommend to a friend

(537 total reviews)

Metin Hacioglu

50% approve of CEO

34% positive business outlook

Ratings by category

3.5

Diversity & inclusion

2.9

Career opportunities

2.8

Culture & values

2.7

Work/Life balance

2.7

Compensation and benefits

2.5

Senior management

FreshDirect has an employee rating of 3.0 out of 5 stars, based on 537 company reviews on Glassdoor which indicates that most employees have an average working experience there. The FreshDirect employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

537 reviews

2.0

Apr 23, 2022

Management is a joke

Personal shopper

Recommend

CEO approval

Business Outlook

Pros

I loved working at FreshDirect kept me on my feet and I loved helping my coworkers and getting on the shuttle bus was fun

Cons

Human resource is such liars

FreshDirect Response

Hello and thank you for sharing your feedback! We love being able to offer our employees a 24/7 shuttle as well as free onsite parking. We are sorry to hear you had a negative experience but would encourage you to share your feedback at EmployeeCommunications@FreshDirect.com. We take feedback very seriously and would welcome the opportunity to address concerns for the future.

5.0

Feb 17, 2022

Great Company, Values, Product & Culture!

Human resources

Recommend

CEO approval

Business Outlook

Pros

Exciting company that is in high growth mode with leadership team that really cares about the people & the community. Love the 20% off orders, incredible discounts at the company store and great workspaces. Since joining the company has added a 401k match that employees had asked for. They also offer a very generous PTO plan. Very diverse workforce with lots of internal growth opportunities.

Cons

Some processes are non-existent or were tied to people who had left. There's a lot of opportunity to build and embed programs to the culture.

FreshDirect Response

Thank you so much for your feedback. We are constantly working to improve our processes and listen to our employees.

3.0

Jan 20, 2022

Need to make management changes

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The focus is on good, local food. Creative marketing and smart operations team.

Cons

Senior management is not skilled in business

Viewing 85 - 87 of 537 Reviews

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Jobs at FreshDirect

Chill- Personal Shopper

Freezer- Personal Shopper

Ambient- Personal Shopper

Fresh- Personal Shopper

Ambient- Personal Shopper