Frontier reviews

3.4

56% would recommend to a friend

(2,500 total reviews)
avatar

Nick Jeffery

70% approve of CEO

53% positive business outlook

Frontier has an employee rating of 3.4 out of 5 stars, based on 2,500 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Frontier employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

3K reviews
1.0
May 26, 2013
Recommend
CEO approval
Business Outlook

Pros

Nothing. Absolutely nothing. There is nothing positive about this company.

Cons

Low pay. Poor benefits. Systems are circa 1979 or older. Disorganized. Poor service. No recognition. The lowest moral of any company I've been at.

1.0
May 21, 2013

Run, don't walk, away from Frontier.

Recommend
CEO approval
Business Outlook

Pros

Get to work with some good people, and some of the tech is "ok".

Cons

Basically everything is behind the curve. Old, EOL hardware, systems from the 80's running critical items like payroll, etc. Management is INEPT to put it politely. My immediate manager is great, but above him it's a revolving door where managers seem to be unable to last more than 6 months. They come in, often in large groups from another company (ie: migrating in herds) , make a ton of changes to processes and procedures without actually communicating any of it, stir up the politics, then move on to another company leaving everything in the lurch. The politics here are *INSANE*, especially in the last 6 months. The power grabs look like something that happens in a 3rd world dictatorship after the dictator-in-chief dies. Power-grabs, castle-building, newly-promoted managers and directors run amok, etc. Calling it the "Wild West" is a serious understatement to the chaos this company is under. Employees are quitting like rats jumping from a sinking ship. It's crazy!

1.0
May 17, 2013
Recommend
CEO approval
Business Outlook

Pros

The compensation was pretty good. The turnover was high enough to where I got to meet a lot of great people that were first-timers to Frontier.

Cons

The culture is absolutely horrendous and it becomes quite clear very quickly that the issue is with the CEO and the entire Senior Leadership Team. It's a toxic workplace where the upper management staff view themselves as aristocratic and elitist. Little to no direction and little regard for the well-being of their employees. It's also possibly one of the worst places to work for if you plan on going into IT. Their is a reason why the turnover is so high. There is a reason why there is so much work to do. One poor leadership change after another. Let me put it very plainly, don't partake in the opportunity. Work somewhere else and you will be absolutely better off.

Viewing 58 - 60 of 2,500 Reviews

Glassdoor has 2,668 Frontier reviews submitted anonymously by Frontier employees. Read employee reviews and ratings on Glassdoor to decide if Frontier is right for you.