Frontier reviews

3.4

56% would recommend to a friend

(2,500 total reviews)
avatar

Nick Jeffery

70% approve of CEO

53% positive business outlook

Frontier has an employee rating of 3.4 out of 5 stars, based on 2,500 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Frontier employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

3K reviews
2.0
Apr 10, 2019

People are just numbers

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Steady work and good benefits.

Cons

An employee who has had several strokes at work and was taken to the hospital by Emergency Medical was told by management that if it happened one more time, they would be terminated.

1.0
Apr 6, 2019
Recommend
CEO approval
Business Outlook

Pros

-Good co-workers -Reasonably priced Medical Benefits -Generous PTO -Steady base pay Those four pros keep most workers in the sales organization from leaving the company, but because everyone eventually gets laid off, there is no career path. It is a job in between jobs.

Cons

-Unattainable quotas -Convoluted ordering systems -Micromanagement -No job stability -False promises of direction of the company The agreed upon goals are unattainable by 95% of the salesforce. Selling legacy products network and equipment into a declining market. It is an absolute fact the customers keep declining year over year. Executive level management does not have a winning formula to turn this sinking ship around and keep it afloat. Layoffs are semi-annual if not now, quarterly due to corporate losing so much money. It is apparent their "Journey Forward" is heading straight to an iceberg called bankruptcy. The acquisition of California Texas Florida network has not been digested, and there is no available cash internally for investment in new ideas and directions. Magical numbers for quotas are pulled out of thin air, with no basis on past data or future market analysis. The "blame the salesperson" is the common refrain for poor performance, never that the customer is not buying due to lack of need or the terrible reputation customers have with this company for not delivering or taking too much time to deliver. All ordering systems need to be under one umbrella and brought into the 21st century. There are no admins, all that department has been wiped out. Direct sales people also are in competition internally with the call center. This company only has a short timespan left of viability, SERIOUSLY!! The stock performance clearly shows the market knows this too. DO NOT pursue the FLOWERY and elegant written job descriptions posted. None of what is offered is true. All levels get laid off territory, named account, managers, Vice Presidents. If you want to get laid off in the near term, go for it. Otherwise, find a job somewhere else.

2.0
Jan 30, 2019

A sinking ship

Recommend
CEO approval
Business Outlook

Pros

There is lots to do.

Cons

* Poor management and direction. * Tons of waste, both financially, and in time spent on things that are not important.

Viewing 64 - 66 of 2,500 Reviews

Glassdoor has 2,668 Frontier reviews submitted anonymously by Frontier employees. Read employee reviews and ratings on Glassdoor to decide if Frontier is right for you.