Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Frontier

      Engaged Employer

      Frontier reviews

      3.4

      56% would recommend to a friend

      (2,500 total reviews)
      avatar

      Nick Jeffery

      70% approve of CEO

      53% positive business outlook

      Ratings by category

      3.7

      Diversity & inclusion

      3.6

      Compensation and benefits

      3.2

      Work/Life balance

      3.2

      Career opportunities

      3.1

      Culture & values

      3.1

      Senior management

      Frontier has an employee rating of 3.4 out of 5 stars, based on 2,500 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Frontier employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      3K reviews
      1.0
      Oct 13, 2013

      Not worth it

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good benefits, have met many good friends

      Cons

      what can i say.... when Frontier was taking over, they promised all kinds of things, said it would be much better than Verizon. It is actually 10 times worse than Verizon. Broken promises, wage cuts, lies. The big talk is they connect with all employees once a year, but the meetings are crazy stupid, just a whole bunch of results talk on numbers that aren't real. The CEO is money/power hungry, no regard to the front line employees. They do everything they can to go against union rules & only stop when they are confronted the union calls foul. Then they try to intimidate to still get their way. Front line employees are controlled by fear. Sales is way in front of customer service, if you don't meet your sales quota, they will push you out. Now it goes against you if you disconnect internet... what to do? Tell the customer they can't move out of country because it might get me fired? So many angry customer getting services on their bill they did not ask for, not quoted all the rates & just surprised on their first bill, or services not disconnected when requested. This is all cut throat & not fair at all to customers. I would like to see the number of people who were fired or quit in just this year alone, nationwide, I bet that number is staggering.

      1.0
      Aug 27, 2013

      A dying company

      Universal sales representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The five-week classroom training is fun and informative, you will meet some of the nicest co-workers ever and make some lifelong friends within your cubicle, pretty nice hourly pay.

      Cons

      Sales, sales, sales. Of course, you know of this when you first sign onto the job, but the sales aspect of Frontier is a real morale killer. Rarely will you find anybody on the sales floor who is happy with their job there. It's been described as "soul sucking" and "extremely cut throat" even. Very angry customers all throughout the day, normally without even a second in between phone calls, who has messed up bills or another problem that you have to fix. Usually you end up fixing another rep's mistake and getting an earful for it. The training, like I said, is fun but you only get taught about 60% of the job... the other 40% is up to you to learn through trial and error. If you don't make your sales quota each month, you get reviewed and eventually will be terminated even if you hit 99%... but not the full 100%. Get ready to offer on every single call, regardless if the customer is very upset. Also the scheduling is not great. When you're the lowest employee on the totem pole, so to speak, you get the worst hours. And that won't change for about a full year.

      Viewing 109 - 111 of 2,500 Reviews
      Related searches: Frontier jobs | Frontier salaries | Frontier benefits | Frontier interviews
      ReviewsFrontier reviews

      Glassdoor has 2,668 Frontier reviews submitted anonymously by Frontier employees. Read employee reviews and ratings on Glassdoor to decide if Frontier is right for you.