Does Frontier pay their employees well?

According to anonymously submitted Glassdoor reviews, Frontier employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Frontier. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at Frontier?

57% of Frontier employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Frontier 3.2 out of 5 for work life balance, 3.2 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Frontier?

Customer Service Representative (62) , Manager (46) , Sales Representative (43) , Network Engineer (37) , Account Executive (36) , Supervisor (34) , Sales and Service Technician (32) , Technician (30) , Enterprise Account Executive (26) , Project Manager (25) , Network Technician (24) , Local Manager (17) , Sales (17) , Customer Service (16) , Facilities Assigner (16)

What are the pros of working at Frontier according to real employee reviews?

"Pay is good but shortly after start date they started changing the commission pay structure making it harder to get paid for closing deals." ((in 270 reviews)); "Good benefits for employees and family" ((in 262 reviews)); "The people that you work with are well know ledged and always great about sharing their intel" ((in 157 reviews)); "company offers a good salary" ((in 45 reviews)); "Work from home, flexible schedule" ((in 32 reviews))

What are the cons of working at Frontier according to real employee reviews?

"Overall management is poor." ((in 152 reviews)); "Bad Upper Management." ((in 95 reviews)); "The systems are a mess and senior leadership doesn't know what to do with the FiOS product." ((in 61 reviews)); "No training at all." ((in 53 reviews)); "I feel that we as Local Managers do the jobs of a lot of other departments." ((in 42 reviews))

What are employees saying about Frontier layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Frontier layoffs and their outlook for job security at Frontier in 2026.

What are the top reviewed Frontier locations?

Dallas , Rochester , Allen , Fort Wayne , Tampa , Deland , Everett , Charleston , Irving , Norwalk , Provo , Los Angeles , Sun Prairie , Stamford , Hartford , New Haven , Durham , New York , Marion , Long Beach , Elk Grove , Myrtle Beach , Dallas , Richardson , Burnsville , Indianapolis , Seattle , Henrietta , Saint Petersburg , Kingman

Frontier reviews

3.4

57% would recommend to a friend

(2,503 total reviews)

Nick Jeffery

71% approve of CEO

54% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.6

Compensation and benefits

3.2

Culture & values

3.2

Work/Life balance

3.2

Career opportunities

3.1

Senior management

Frontier has an employee rating of 3.4 out of 5 stars, based on 2,503 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Frontier employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

3.0

Feb 9, 2016

Unorganized, two-faced, cliquey environment

Facilities assigner

Recommend

CEO approval

Business Outlook

Pros

Great pay and amazing benefits

Cons

Mandatory OT for extended periods of time, which leads to sheer exhaustion and burning out of employees, zero time for a personal life, must be dedicated to job and job only! No time for training to advance your skill set. Major favoritism among employees and management, no room for growth with-in company as lower employee as I was promised in my initial interview, unless your in the right clique. Old technology, management does not take suggestions from people actually working in the trenches, when it pertains to making our job more efficent, worker bees do not have value. Schedule constantly changing, good hours given to "temp" employees, permanant employees forced to take late hours, when we were promised hiring temp employees that it wouldn't affect our schedules, but we have only been alienated from our lives and forced to late shifts.

4.0

Feb 7, 2016

Great Place to Work, Deep Domain, Simple Tech Stack

It developer

Recommend

CEO approval

Business Outlook

Pros

The best parts about working at Frontier in Everett, WA office is the team and culture. You are made to feel apart of something larger and there is generally a loyalty felt to the team. Not a whole lot of office politics as our local leadership shelters us from some of the more frustrating upstream politics. Developers are given the tools they need to succeed and the local development teams are focused on continuous improvement of process and product. Pay is much better than in previous years as the company has realized the need to compete with more established tech companies locally for talent. Always opportunities to learn as the telecom domain is deep. However, while the some of the legacy systems can be challenging, the modern tech stack is simple and easy to learn.

Cons

Frontier is 120 years old and has some antiquated IT process that makes what should relatively basic tasks more difficult but that is getting better. Some of our legacy systems are fraught with some technical debt which makes working in them a challenge. The Verizon and AT&T acquisitions are tiresome due to the long hours required to complete the development work to make them a success. It easy to get burnt out if you allow it. The overall SDLC process is a bit clunky and not agile however, the local teams in Everett strive to work in an agile fashion. That contradictions presents some real difficulties in trying to marry the two ways of working. IT Senior Leadership experience is heavily tilted to the network engineering side so application development gets less of a place at the table when strategy is discussed and decided.

4.0

Feb 6, 2016

Growing Company

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Abundant opportunities to expand your career and development.

Cons

Rapid growth has it growing pains. This can cause difficulties in focusing on long term solutions vs quick fixes.

Viewing 1822 - 1824 of 2,503 Reviews

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Unorganized, two-faced, cliquey environment

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