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      Frontier

      Engaged Employer

      Frontier reviews

      3.4

      57% would recommend to a friend

      (2,503 total reviews)
      avatar

      Nick Jeffery

      71% approve of CEO

      54% positive business outlook

      Ratings by demographic groups

      Frontier has an employee rating of 3.4 out of 5 stars, based on 2,503 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Frontier employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Reviews by job title

      3K reviews
      1.0
      Jan 14, 2016

      Poor ethics. Poor service. Poor technology

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      A chance to get your feet wet if you have very minimal experience in a help desk position

      Cons

      Managers promise project time but never follow up and are extremely unprofessional. Software developers push out new builds with very minimal effort to help the less experienced to understand, causing experienced agents to basically retrain them. "Senior Techs" are allocated based on sells and not actual technical expertise, ultimately wasting company time when training. No real action plans to address recurring issues that is effecting every statistic that they rate your performance with, that they will fire you for if it's low. Irate customers almost every call. Management convinced that we would be on the late shift for only the first shift bid, did not follow through. Management plays a lot of favoritism and makes female workers uncomfortable.

      4.0
      Jan 14, 2016

      Senior QA

      Senior qa
      Recommend
      CEO approval
      Business Outlook

      Pros

      Nice Place to work well cultured

      Cons

      they Adhere to policy's and stick to them

      Viewing 1834 - 1836 of 2,503 Reviews
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      ReviewsFrontier reviews

      Glassdoor has 2,670 Frontier reviews submitted anonymously by Frontier employees. Read employee reviews and ratings on Glassdoor to decide if Frontier is right for you.