Does Frontier pay their employees well?

According to anonymously submitted Glassdoor reviews, Frontier employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Frontier. This rating has been stable over the past 12 months.

How satisfied are employees working at Frontier?

57% of Frontier employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Frontier 3.2 out of 5 for work life balance, 3.2 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Frontier?

Customer Service Representative (62) , Manager (46) , Sales Representative (43) , Network Engineer (37) , Account Executive (36) , Supervisor (34) , Sales and Service Technician (32) , Technician (30) , Enterprise Account Executive (26) , Project Manager (25) , Network Technician (24) , Local Manager (17) , Sales (17) , Customer Service (16) , Facilities Assigner (16)

What are the pros of working at Frontier according to real employee reviews?

"Good benefits and pay depending on what contract your on." ((in 266 reviews)); "Pay is good but shortly after start date they started changing the commission pay structure making it harder to get paid for closing deals." ((in 263 reviews)); "The people that you work with are well know ledged and always great about sharing their intel" ((in 159 reviews)); "company offers a good salary" ((in 42 reviews)); "Work from home, flexible schedule" ((in 36 reviews))

What are the cons of working at Frontier according to real employee reviews?

"Overall management is poor." ((in 154 reviews)); "Bad Upper Management." ((in 93 reviews)); "The systems are a mess and senior leadership doesn't know what to do with the FiOS product." ((in 56 reviews)); "No training for managers." ((in 53 reviews)); "I feel that we as Local Managers do the jobs of a lot of other departments." ((in 46 reviews))

What are employees saying about Frontier layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Frontier layoffs and their outlook for job security at Frontier in 2026.

What are the top reviewed Frontier locations?

Dallas , Rochester , Allen , Fort Wayne , Tampa , Deland , Everett , Charleston , Irving , Norwalk , Provo , Los Angeles , Sun Prairie , Stamford , Hartford , New Haven , Durham , New York , Marion , Long Beach , Elk Grove , Myrtle Beach , Dallas , Richardson , Burnsville , Indianapolis , Seattle , Henrietta , Saint Petersburg , Kingman

Frontier reviews

3.4

57% would recommend to a friend

(2,502 total reviews)

Nick Jeffery

71% approve of CEO

54% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Frontier has an employee rating of 3.4 out of 5 stars, based on 2,502 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Frontier employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

3K reviews

5.0

Jun 1, 2015

Sales

Sales representative

Recommend

CEO approval

Business Outlook

Pros

Unlimited autonomy. As long as your creativity is good for all concerned and produces good and profitable results, you're free to make things happen.

Cons

If you need alot structure to be productive, this is not the organization for you. For those who excel in highly unstructured environments, I highly encourage you to come and see what frontier has to offer. This may be the perfect opportunity for you.

1.0

Jun 1, 2015

Watch your back!

Training supervisor

Recommend

CEO approval

Business Outlook

Pros

Good people to work with

Cons

Terrible people to work for

2.0

May 31, 2015

Things have gone so so wrong....

Customer service and sales

Recommend

CEO approval

Business Outlook

Pros

The Hourly Pay, Health Care Benefits, Dental Plan and Life Insurance Policy are great! We were getting $2.50 per year raises. I love overtime and the referral program. I love working with other employees as a team to get things accomplished in our program

Cons

Upper management has unrealistic expectations of their technicians and local supervisor in all area's. I have seen several great supervisors let go over unrealistic work loads on techs. There are so many outside equipment issues, god just so many and nothing is getting down about! A Technician will call for a cable pair change and have to wait 1 hour because the person in line assignment has no experience and was not properly trained before being put on the phones. I have also experienced customers in the Eastern States have no DSL for weeks to months. Yet Frontier does not want to give credit. This is a on going issue that went on for 2 years. Its all sell, sell, sell. I will never understand how a company can advertise a product that Frontier still does not have the equipment to install in the Central Office.

Viewing 1936 - 1938 of 2,502 Reviews

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Jobs at Frontier

Frontier

Frontier reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Sales

Watch your back!

Things have gone so so wrong....

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Jobs at Frontier