Frontier reviews

This job has a 80+% turnover, i was an original member who went from a large 400 person call-center to 20~ work at home agents. Not one person i worked with still works here, and the same can be said for the next 2 years of people after my time. The calls you receive (90~ a day) will slowly get to you as 3/4 of them are anger calls, other reps lied to the customer, things did not get shut off properly, bill problems etc etc. Nothing against New Yorkers as well but most of your calls if in residential will be from Rochester, NY and areas around the country that have just as "nice" of people to talk to.

Do not really have too many cons as the company has been fair to me personally. They should, however, separate sales from customer service. Its great to only have one stop to speak with a representative that can handle all of a customer's needs. However, as a consumer, if I am calling a company for an issue that I need fixed, I do not appreciated being sold to or getting convinced to get something I really do not want. The reps are trained in a certain way, however when they enact the way they are trained, they can sometimes be penalized for this. Have seen others being dismissed because they did something they were trained to do. There also seems to be a problem with work life balance. It would seem the employees have to give up their personal time for mandatory overtime when it is not the employees fault that the company did not have enough employees.