Does Frontier pay their employees well?

According to anonymously submitted Glassdoor reviews, Frontier employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Frontier. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Frontier?

56% of Frontier employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Frontier 3.2 out of 5 for work life balance, 3.1 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Frontier?

Customer Service Representative (62) , Manager (46) , Sales Representative (43) , Network Engineer (37) , Account Executive (36) , Supervisor (34) , Sales and Service Technician (32) , Technician (30) , Enterprise Account Executive (26) , Project Manager (25) , Network Technician (24) , Local Manager (17) , Sales (17) , Customer Service (16) , Facilities Assigner (16)

What are the pros of working at Frontier according to real employee reviews?

"Good pay and every Tuesday all of management disappear for 3" ((in 267 reviews)); "Good Benefits and vacation accrual" ((in 255 reviews)); "The people that you work with are well know ledged and always great about sharing their intel" ((in 163 reviews)); "company offers a good salary" ((in 35 reviews)); "Good Work life balance while working there" ((in 33 reviews))

What are the cons of working at Frontier according to real employee reviews?

"Overall management is poor." ((in 156 reviews)); "Bad upper management." ((in 93 reviews)); "The systems are a mess and senior leadership doesn't know what to do with the FiOS product." ((in 60 reviews)); "No training at all." ((in 53 reviews)); "I feel that we as Local Managers do the jobs of a lot of other departments." ((in 44 reviews))

What are employees saying about Frontier layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Frontier layoffs and their outlook for job security at Frontier in 2026.

What are the top reviewed Frontier locations?

Dallas , Rochester , Allen , Fort Wayne , Tampa , Deland , Everett , Charleston , Irving , Norwalk , Provo , Los Angeles , Sun Prairie , Stamford , Hartford , New Haven , Durham , New York , Marion , Long Beach , Elk Grove , Myrtle Beach , Dallas , Richardson , Burnsville , Indianapolis , Seattle , Henrietta , Saint Petersburg , Kingman

Frontier reviews

3.4

56% would recommend to a friend

(2,502 total reviews)

Nick Jeffery

70% approve of CEO

53% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (2,502 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Frontier has an employee rating of 3.4 out of 5 stars, based on 2,502 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Frontier employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

3K reviews

5.0

Aug 1, 2014

Great Company

Senior project manager

Recommend

CEO approval

Business Outlook

Pros

Small Customer base continue to grow into new states. Co-workers are extremely willing to work together to accomplish tasks

Cons

Up until the CT acquisition it was hard to explain to CT Residents why our company had no customers within CT. Now that will change and we will be able to tell our CT customers about our products and services to exceed their expiations

4.0

Jul 27, 2014

Sales management

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great pay with very good balance work/home life.

Cons

Good advancement potential however this is to mid-management only. In most cases SR management is hired from outside of frontier.

4.0

Jul 25, 2014

A Great, albeit stressful, sales job.

Res sales & service, group iii

Recommend

CEO approval

Business Outlook

Pros

The pay, the benefits, and fact that you get back what you put in. You put in the effort to make 200% of sales goal? You get a nice big commission check. Honesty is the best policy in this job, and oh boy, do we enforce it (if a customer cancels within 90 days you lose revenue for that order, so being dishonest loses you revenue). Many of us were unaware of this site when they first announced Frontier as the 3rd worst employer. I left my initial review nearly 2 years ago now, and will stick by this company.

Cons

It's stressful for most to work with a sales goal, to have to deal with being berated by some customers (like with any company). Dealing with a system from the 1980's that is not only outdated, but archaic. There is a tendency for a disconnect between the field and the sales representatives. This disconnect prevents efficient communication leading to the occasional misquote on what should actually take place. There is also a poor work/life balance working here. And all the bloody micromanaging.

Viewing 2059 - 2061 of 2,502 Reviews

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Jobs at Frontier

Frontier

Frontier reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Great Company

Sales management

A Great, albeit stressful, sales job.

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Jobs at Frontier