Frontier reviews

3.4

56% would recommend to a friend

(2,502 total reviews)
avatar

Nick Jeffery

70% approve of CEO

53% positive business outlook

Frontier has an employee rating of 3.4 out of 5 stars, based on 2,502 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Frontier employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

3K reviews
2.0
Jun 28, 2014

Band-aid on a bullet wound

Recommend
CEO approval
Business Outlook

Pros

Pay is wonderful, benefits were but they've made it clear we don't deserve them anymore and will lose them. First and second level managers try.

Cons

Upper level management is only concerned with closing out new orders to show capital and impress the shareholders, they do not let us work on customers that are out of service for weeks after they lose dialtone. Instead of allowing us to service our customers they cut off all overtime and wait until the load builds to a point when they force us to come in on weekends. They say they are a company that cares about your time at home, but this week alone there are 5-7 people forced to work my area from another. They're pulled from their daily lives and families to drive two hundred miles. Frontier pays hundreds of dollars for their overtime, travel, vehicle wear and tear, and hotel/food when they could have spent a fraction of that cost by allowing us the overtime for the past two weeks to manage our load. Poor upper management, poor customer service, poor excuse for a fortune 500 company.

5.0
Jun 28, 2014

Great place to work

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Frontier has offere me great pay, benefits, office culture, vacation time, and opporunity for advancement. No company is perfect, but this is a good place to work.

Cons

Work-life balance can be a challenge, and this is not an easy job to do, especially for those who deal with customers each and every day. It's not for everyone, but many find it rewarding.

2.0
Jun 28, 2014
Recommend
CEO approval
Business Outlook

Pros

Challenging projects, fair amount of autonomy, great local team

Cons

A hierarchy driven structure, the senior leadership gives lip service to a set of values, but are poor role models. Subsequently, all management levels fall beholden to appearances over sustainable cultural ethics such as customer service. The health care benefits, even at the upper tier, are not competitive either. You will pay out of pocket for most things.

Viewing 2164 - 2166 of 2,502 Reviews

Glassdoor has 2,670 Frontier reviews submitted anonymously by Frontier employees. Read employee reviews and ratings on Glassdoor to decide if Frontier is right for you.