Frontier reviews

Bad upper management. So focused on sales that they are forgetting about the customers they already have. Call centers cause a lot of wasted money and poor customer satisfaction for the outside technicians.(This is because all the systems don't work together so its not the call centers fault), its the upper managements fault. They know of the problems but don't care. They constantly put employees in bad situations with unhappy customers because of failed procedures.

For our last contract they cut our pay $3 an hour, made us pay for health insurance, cut our 401k and Pension benefits. The supervisors don't have a clue what the core workers do. Management is more worried that you went to the bathroom and forgot to log off your phone then when a co-worker is harrassing and threatening others. We have a Trainer that cuts and pastes training tips from another trainer and passes it off as her own. In fact the last time we had a new process, she only trained a 1/3 of the employees. We're forced to participate in Sales programs, when we don't interact with the general public.