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      Frontier

      Engaged Employer

      Frontier reviews

      3.4

      56% would recommend to a friend

      (2,500 total reviews)
      avatar

      Nick Jeffery

      70% approve of CEO

      53% positive business outlook

      Ratings by category

      3.7

      Diversity & inclusion

      3.6

      Compensation and benefits

      3.2

      Work/Life balance

      3.2

      Career opportunities

      3.1

      Culture & values

      3.1

      Senior management

      Frontier has an employee rating of 3.4 out of 5 stars, based on 2,500 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Frontier employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      3K reviews
      5.0
      May 21, 2013

      Great Company! Lots of opportunity to learn and grow

      Customer service
      Recommend
      CEO approval
      Business Outlook

      Pros

      Fast paced environment, Managers develop employees, Company works to keep up with everchanging industry and environment. Opinions are valued and suggestions are considered.

      Cons

      Opinions are valued, but negativity is not-if you just want to complain but not work toward solutions this is probably not the place to work.

      5.0
      May 21, 2013

      Call Center Management

      Call center management
      Recommend
      CEO approval
      Business Outlook

      Pros

      Company listens to their employees. If we have ideas, they either implement them or tells us the business reason why it couldnt work. CEO is the most available CEO to employees and customers that I have ever seen.

      Cons

      Systems-- New ones will be implemented within a month though.

      1.0
      May 21, 2013

      Run, don't walk, away from Frontier.

      Information tech
      Recommend
      CEO approval
      Business Outlook

      Pros

      Get to work with some good people, and some of the tech is "ok".

      Cons

      Basically everything is behind the curve. Old, EOL hardware, systems from the 80's running critical items like payroll, etc. Management is INEPT to put it politely. My immediate manager is great, but above him it's a revolving door where managers seem to be unable to last more than 6 months. They come in, often in large groups from another company (ie: migrating in herds) , make a ton of changes to processes and procedures without actually communicating any of it, stir up the politics, then move on to another company leaving everything in the lurch. The politics here are *INSANE*, especially in the last 6 months. The power grabs look like something that happens in a 3rd world dictatorship after the dictator-in-chief dies. Power-grabs, castle-building, newly-promoted managers and directors run amok, etc. Calling it the "Wild West" is a serious understatement to the chaos this company is under. Employees are quitting like rats jumping from a sinking ship. It's crazy!

      Viewing 2323 - 2325 of 2,500 Reviews
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      Glassdoor has 2,668 Frontier reviews submitted anonymously by Frontier employees. Read employee reviews and ratings on Glassdoor to decide if Frontier is right for you.