Contact Consultant (CALL CENTER)
Pros
Frontier puts the CUSTOMER first and always strives to do it right the first time! I love working for a company that lives their core values daily and at Frontier everyone does from the top down. I have worked in the industry for 18 years, Frontier bought my previous telephony company approximately 9 years ago and I have never looked back. Working for Frontier provided updated technology, user friendly applications, improved processes and learning. Frontier has successfully acquired and transitioned millions of customers into their systems within the past 5 years. Are we all perfect, no we are not but everyone I know that works at Frontier always strives to be the best, perform our best and live our core values! We have 100% US work force, we have amazing employees, leadership that LEADS, flagship products that provide our customers with the very best technology, updated systems that allow our contact center consultants to concentrate on their most important job - THEIR CUSTOMERS! If you want to work for a company that cares, Frontier is that company! If you want to work for a company that offers tremendous growth from within then Frontier is that company!
Cons
I would love to see our PTO policy updated to allow employees to carry over PTO if they desired. Some of the pay scales within the organization does not compare well with industry standards. This is not all positions just some and we need to improve so we can continued onboarding young talent.
