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      Frontier

      Engaged Employer

      Frontier reviews

      3.4

      56% would recommend to a friend

      (2,500 total reviews)
      avatar

      Nick Jeffery

      70% approve of CEO

      53% positive business outlook

      Ratings by category

      3.7

      Diversity & inclusion

      3.6

      Compensation and benefits

      3.2

      Work/Life balance

      3.2

      Career opportunities

      3.1

      Culture & values

      3.1

      Senior management

      Frontier has an employee rating of 3.4 out of 5 stars, based on 2,500 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Frontier employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      3K reviews
      2.0
      Jan 23, 2013

      Driven by short-term financial results

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexible work schedule depending on workgroup and manager. Some learning opportunities through new projects. Some great employees within the company who are very knowledgeable and do their job very well.

      Cons

      Lack of work-life balance. Incomplete long-term strategy to remain viable and adequately compete with cable competition. Diminishing benefits. CEO's current consideration of dropping healthcare coverage for all employees. Sub-par non-union pay.

      1.0
      Jan 23, 2013

      Worst company I've ever worked for in thirty five year career.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      None. Frontier will hopefully be bankrupt soon. They have no idea how to run a phone company.

      Cons

      Management structure, upper management is clueless. They are hired on how well they kiss butt.

      1.0
      Jan 18, 2013

      This company is broken.

      Facilities assigner
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Coworkers are occasionally talented and intelligent. -Good pay if you're in a union.

      Cons

      -Coworkers' talents are by and large wasted due to mismanagement. We have people with bachelor's degrees taking calls and doing glorified records keeping. -Company is actively attacking the remaining union centers and replacing them with lower payed employees in right-to-work states. -Middle and Upper management are mostly dysfunctional. Upper has no valuable input aside from "SELL SELL SELL" and Middle is authoritative and micromanaging. -Employees do not have a sense of purpose or making a difference. -Employees are not listened to by management. -Employees are not given opportunities to advance their careers. -Employees in call centers are subjected to favoritism and prejudice versus "VIP" staff. We regularly have staff come in to our center for weeks. They're given daily catered meals, parking in front, etc. We are reminded monthly to only park in back, and if we're lucky, we're given the scraps of what the VIPs had left over at the end of the day.

      Viewing 2359 - 2361 of 2,500 Reviews
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      ReviewsFrontier reviews

      Glassdoor has 2,668 Frontier reviews submitted anonymously by Frontier employees. Read employee reviews and ratings on Glassdoor to decide if Frontier is right for you.