Does Frontier pay their employees well?

According to anonymously submitted Glassdoor reviews, Frontier employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Frontier. This rating has improved by 9% over the last 12 months.

How satisfied are employees working at Frontier?

56% of Frontier employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Frontier 3.2 out of 5 for work life balance, 3.1 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Frontier?

Customer Service Representative (62) , Manager (46) , Sales Representative (43) , Network Engineer (37) , Account Executive (35) , Supervisor (34) , Sales and Service Technician (32) , Technician (30) , Enterprise Account Executive (26) , Project Manager (25) , Network Technician (24) , Local Manager (17) , Sales (17) , Customer Service (16) , Facilities Assigner (16)

What are the pros of working at Frontier according to real employee reviews?

"Pay is good but shortly after start date they started changing the commission pay structure making it harder to get paid for closing deals." ((in 269 reviews)); "Good benefits for employees and family" ((in 259 reviews)); "The people that you work with are well know ledged and always great about sharing their intel" ((in 157 reviews)); "company offers a good salary" ((in 43 reviews)); "Work from home and flexible" ((in 32 reviews))

What are the cons of working at Frontier according to real employee reviews?

"Overall management is poor." ((in 151 reviews)); "Bad upper management." ((in 91 reviews)); "The systems are a mess and senior leadership doesn't know what to do with the FiOS product." ((in 60 reviews)); "No training on technology or on the systems." ((in 53 reviews)); "I feel that we as Local Managers do the jobs of a lot of other departments." ((in 46 reviews))

What are employees saying about Frontier layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Frontier layoffs and their outlook for job security at Frontier in 2026.

What are the top reviewed Frontier locations?

Dallas , Rochester , Allen , Fort Wayne , Tampa , Deland , Everett , Charleston , Irving , Norwalk , Provo , Los Angeles , Sun Prairie , Stamford , Hartford , New Haven , Durham , New York , Marion , Long Beach , Elk Grove , Myrtle Beach , Dallas , Richardson , Burnsville , Indianapolis , Seattle , Henrietta , Saint Petersburg , Kingman

Frontier reviews

3.4

56% would recommend to a friend

(2,500 total reviews)

Nick Jeffery

70% approve of CEO

53% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.6

Compensation and benefits

3.2

Work/Life balance

3.2

Career opportunities

3.1

Culture & values

3.1

Senior management

Frontier has an employee rating of 3.4 out of 5 stars, based on 2,500 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Frontier employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

4.0

Dec 2, 2012

Internet helpdesk (Call center)

Internet help desk ( call center )

Recommend

CEO approval

Business Outlook

Pros

Decent benefits and pay. Colleagues are helpful and most have a good attitude. Frontier is customer oriented so there is not an over emphasis of stats. They allow you to take care of the customer.

Cons

It is a call center so you want to have good stats. They also try to push you to sell there security product which is through fsecure. While they have good bonuses for selling I don't believe the product is one of the best. Outside support for fsecure is oversees and they are not very proficient.

4.0

Nov 23, 2012

A little bit about Frontier

Work at home customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great benefits and opportunities to move up. But also, they've been steadily growing despite the economy and they're currently expanding their Deland office to provide more work space, gym, basketball court out back, cafeteria just to mention a few. So its a great place to work.

Cons

I don't like sales LOL...and that's where I work right now. However, I'm going to school (oh and they offer tuition reimbursement as well) for CIS and look forward to using my skills at Frontier once I'm done. So I hope to be there for a long time.

1.0

Nov 19, 2012

A culture of fear and incompetence begins at the top

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

allow for some autonomy of employees

Cons

Bullying employees into "selling" the products at church, to friends, etc; zero communication from mgmt; Presentations from HR stating "if you don't love this place, then you should leave" (how motivating is that?); Changing well-working process to replace with ineffective, inefficient processes; poor use of resources (the company wasn't paying bills leaving the employees without ways of ordering supplies that were necessary to the company; as a technition, we needed to replace tires with used tires that were "less bad" than the defective ones); LAYOFF after LAYOFF

Viewing 2377 - 2379 of 2,500 Reviews

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Jobs at Frontier

Frontier

Frontier reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Internet helpdesk (Call center)

A little bit about Frontier

A culture of fear and incompetence begins at the top

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