Does Frontier pay their employees well?

According to anonymously submitted Glassdoor reviews, Frontier employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Frontier. This rating has improved by 9% over the last 12 months.

How satisfied are employees working at Frontier?

56% of Frontier employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Frontier 3.2 out of 5 for work life balance, 3.1 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Frontier?

Customer Service Representative (62) , Manager (46) , Sales Representative (43) , Network Engineer (37) , Account Executive (36) , Supervisor (34) , Sales and Service Technician (32) , Technician (30) , Enterprise Account Executive (26) , Project Manager (25) , Network Technician (24) , Local Manager (17) , Sales (17) , Customer Service (16) , Facilities Assigner (16)

What are the pros of working at Frontier according to real employee reviews?

"Pay is good but shortly after start date they started changing the commission pay structure making it harder to get paid for closing deals." ((in 273 reviews)); "Good benefits for employees and family" ((in 257 reviews)); "The people that you work with are well know ledged and always great about sharing their intel" ((in 155 reviews)); "company offers a good salary" ((in 40 reviews)); "Work from home and flexible" ((in 35 reviews))

What are the cons of working at Frontier according to real employee reviews?

"Overall management is poor." ((in 154 reviews)); "Bad upper management." ((in 95 reviews)); "The systems are a mess and senior leadership doesn't know what to do with the FiOS product." ((in 61 reviews)); "No training for managers." ((in 55 reviews)); "I feel that we as Local Managers do the jobs of a lot of other departments." ((in 45 reviews))

What are employees saying about Frontier layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Frontier layoffs and their outlook for job security at Frontier in 2026.

What are the top reviewed Frontier locations?

Dallas , Rochester , Allen , Fort Wayne , Tampa , Deland , Everett , Charleston , Irving , Norwalk , Provo , Los Angeles , Sun Prairie , Stamford , Hartford , New Haven , Durham , New York , Marion , Long Beach , Elk Grove , Myrtle Beach , Dallas , Richardson , Burnsville , Indianapolis , Seattle , Henrietta , Saint Petersburg , Kingman

Frontier reviews

3.4

56% would recommend to a friend

(2,501 total reviews)

Nick Jeffery

70% approve of CEO

53% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.6

Compensation and benefits

3.2

Work/Life balance

3.2

Career opportunities

3.1

Culture & values

3.1

Senior management

Frontier has an employee rating of 3.4 out of 5 stars, based on 2,501 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Frontier employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

5.0

Jun 23, 2010

The New Frontier

Offline universal services agent

Recommend

CEO approval

Business Outlook

Pros

I have to say that in my years of working in customer service this company is by far the best i have ever worked for and will be working here for a long time they have competitive pay, respectful staff, great management, and it is very will organized.

Cons

I have nothing to complain about the company has made many changes and there is always a reason for the changes and they are always for the better

1.0

Aug 18, 2011

Words cannot describe how much this place sucks!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

In this economy i'm lucky to have a job, i think.

Cons

Low salary, Insane hours and no over time pay, good luck trying to use your PTO (it's a hassle getting days off), no sick days, can't rollover any PTO days, no employee appreciation, poor company performance, NO work / life balance.

3.0

May 9, 2012

Exciting and hopeful in 7/2010...now, dismal outlook..

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Benefits, get to solve problems in the field, some enjoyable customers, enjoy being outside when the weather is nice...

Cons

Where to start...IT platform and software that takes 6 steps backward, un-competitive products offered to the public yet we are told to sell, sell, sell...50-60 year old outside plant, major projects that go millions over budget, upper management from other industries with little or no experience in telecommunications who seem to have no clue, input from seasoned vets ignored, subpar customer service from call center reps that field techs have to resolve...Frontier is simply too far behind the technonolgy curve when our competition is offering 20m and higher broadband and all we can offer is a piddly 3m or 7m in some areas with congestion problems to boot...

Viewing 2392 - 2394 of 2,501 Reviews

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Jobs at Frontier

Frontier

Frontier reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

The New Frontier

Words cannot describe how much this place sucks!

Exciting and hopeful in 7/2010...now, dismal outlook..

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