Frontier reviews

3.4

56% would recommend to a friend

(2,500 total reviews)
avatar

Nick Jeffery

70% approve of CEO

53% positive business outlook

Frontier has an employee rating of 3.4 out of 5 stars, based on 2,500 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Frontier employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

3K reviews
1.0
Jul 16, 2012

Used to be a good place to work

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

You will be challenged here, both personally and professionally. Pay is lower than regional average, but reasonable. Benefits, while expensive, are better than other places.

Cons

My salary was significantly lower than regional average for the work I performed. Career advancement is nearly impossible. In the 8 years I was employed at Frontier, I know of less than 15 people who were promoted in the IT department. The only way to be promoted is to leave the company. I know of someone who applied for the same position at Frontier and Paychex. He was told by FTR he wasn't qualified, while at PAYX he was over-qualified. He left FTR when offered the identical PAYX position. There is no work-life balance. Just before I left, my team was told in a staff meeting the minimum number of hours we should expect to work is 60 per week, and friends who are still employed there report working 90+ hours per week. There is no increase in their salaries, nor any bonuses paid for these extra hours worked. There is no interest in training employees. In 8 years, I was sent to only 4 courses. Senior management will often change project expectations in mid project and not communicate the change, leading to confusion and mistrust of upper management. Management used to be approachable, but now operates using fear. I was personally threatened with being fired by my manager after reporting unethical activity by upper management to HR. I was also told I would not be hired elsewhere because "there are no jobs." I was hired less than a month after leaving the company.

4.0
Jul 10, 2012

Interesting Times...

Recommend
CEO approval
Business Outlook

Pros

Great people, good atmosphere, and they pay very well.

Cons

They truly are a large start-up and have all the growing pains of one.

2.0
Jun 27, 2012
Recommend
CEO approval
Business Outlook

Pros

The starting salary was ok

Cons

The customer always have billing issues with promotional price expiring prematurely. When there were rumors of management were going to downsized the Door to Door Sales Team from day one. When the finally did eliminate the department, they kept the team waiting for our last paycheck and they screwed up COBRA benefits. It took me almost two months to get my two months of my health insurance reinstated.

Viewing 2413 - 2415 of 2,500 Reviews

Glassdoor has 2,668 Frontier reviews submitted anonymously by Frontier employees. Read employee reviews and ratings on Glassdoor to decide if Frontier is right for you.