Does Frontier pay their employees well?

According to anonymously submitted Glassdoor reviews, Frontier employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Frontier. This rating has improved by 9% over the last 12 months.

How satisfied are employees working at Frontier?

56% of Frontier employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Frontier 3.2 out of 5 for work life balance, 3.1 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Frontier?

Customer Service Representative (62) , Manager (46) , Sales Representative (43) , Network Engineer (37) , Account Executive (35) , Supervisor (34) , Sales and Service Technician (32) , Technician (30) , Enterprise Account Executive (26) , Project Manager (25) , Network Technician (24) , Local Manager (17) , Sales (17) , Customer Service (16) , Facilities Assigner (16)

What are the pros of working at Frontier according to real employee reviews?

"Good Benefits and vacation accrual" ((in 267 reviews)); "The pay is good and I love working with the public" ((in 261 reviews)); "The people that you work with are well know ledged and always great about sharing their intel" ((in 159 reviews)); "company offers a good salary" ((in 42 reviews)); "Great atmosphere and culture in the offices" ((in 33 reviews))

What are the cons of working at Frontier according to real employee reviews?

"Overall management is poor." ((in 157 reviews)); "Poor upper management." ((in 91 reviews)); "The systems are a mess and senior leadership doesn't know what to do with the FiOS product." ((in 61 reviews)); "No training for managers." ((in 51 reviews)); "I feel that we as Local Managers do the jobs of a lot of other departments." ((in 45 reviews))

What are employees saying about Frontier layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Frontier layoffs and their outlook for job security at Frontier in 2026.

What are the top reviewed Frontier locations?

Dallas , Rochester , Allen , Fort Wayne , Tampa , Deland , Everett , Charleston , Irving , Norwalk , Provo , Los Angeles , Sun Prairie , Stamford , Hartford , New Haven , Durham , New York , Marion , Long Beach , Elk Grove , Myrtle Beach , Dallas , Richardson , Burnsville , Indianapolis , Seattle , Henrietta , Saint Petersburg , Kingman

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Frontier

Frontier reviews

3.4

56% would recommend to a friend

(2,500 total reviews)

Nick Jeffery

70% approve of CEO

53% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.6

Compensation and benefits

3.2

Work/Life balance

3.2

Career opportunities

3.1

Culture & values

3.1

Senior management

Frontier has an employee rating of 3.4 out of 5 stars, based on 2,500 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Frontier employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

1.0

Nov 12, 2020

Place is a mess!

Project manager

Recommend

CEO approval

Business Outlook

Pros

Good pay, some people are actually decent folk

Cons

Their treatment of ex-employees is quite sad. My new employer tried to get in touch with them to verify my employment, but they refused to even acknowledge that I once worked there! They are quite reluctant to share any ex-employee information with background check agencies. Thankfully, most employers accept payslips and other kinds of proof, so I was OK! This type of treatment to ex-employees is a bad sign!

Frontier Response

Every day, we strive to create a respectful environment where team members can grow both personally and professionally. We would love to hear more about your experience to ensure this gets addressed. Please contact our Employee Support Team at: FrontierCareersFeedback@ftr.com

3.0

Jan 11, 2013

Highly sales driven, even at the expense of customer service

Customer service

Recommend

CEO approval

Business Outlook

Pros

Excellent benefits, great coworkers, ability to work from home, daily incentive to sell, friendly and accommodating immediate supervisors, decent vacation time

Cons

Rigorous sales goals, highly stressful, poor shift selection, more about making a sale then helping the customer, timed calls, low percentage for commission, low side of scale for wages

3.0

Nov 14, 2012

Change is constant

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

I have met and made many friends while working here. There is a union presence in many of the offices.

Cons

I feel that there is room for better organization in this company. In my position, I often felt disappointed in occurrences that happened that could have been prevented or better relayed to our customers.

Viewing 2431 - 2433 of 2,500 Reviews

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Jobs at Frontier