Workload can be overwhelming, and they don't tell you the full extent of the responsibilities until you're already in training. For the first couple of years it's definitely more of a desk job. You'll be denying repairs, totaling cars, valuing cars, kicking people out of rentals, and basically delivering bad news all day every day. When you have to deny repairs or have to anger a customer in some other way in order to save the company money, customers give you bad surveys which affect your raise, no matter how ridiculous the reason for the bad survey. You also get screwed over when you have to train a new employee because you have to split your assignments with them, and this severely affects your productivity rating which affects your raise. The technology that GEICO uses is constantly failing, which either puts you way behind or keeps you from doing any work at all. You'll frequently need to stay late to get everything done because of technology trouble or if something unexpected happens like an angry customer yelling at you for an hour, but your supervisor gets to decide if you get time-and-a-half for that or "Premium Pay," which is significantly less than your normal hourly pay. Most of the time adjusters don't claim overtime at all so that it doesn't negatively affect their productivity. People will try to intimidate, threaten, and harass you over company policies that you have no control over. You have to find time to document just about every little thing that happens throughout the day, you get random phone calls from the company to make sure you answer your phone, and if you get an "internet inquiry" from a customer you have to answer it within 40 minutes even if you have back-to-back appointments, and even if you get it 5 minutes before your day ends, and most of the inquiries require some digging into before you can respond, but of course you probably won't get paid overtime for that. Plus you are frequently required to take online training/exams and they don't adjust your normal workload, which usually requires the entire day even if nothing unexpected pops up. Supervisors are usually pretty understanding, but they're overloaded with work, too, so they're not always overly helpful.
