GEICO Manager Development Program - Auto Damage Adjuster reviews

Being an auto damage adjuster for geico was a great job maybe even career about 5 years ago. Upper management has made a series of decisions in the past several years that has made it almost impossible for anyone to make a career out of this position. The root of all of upper management decisions comes down to the fact that they really don't trust their employees. The issues with this job is not writing estimates, dealing with shops, handling total losses or handling difficult customers. The issues with this job is trying to do all those things I just mentioned for a company that doesn't have your back. Geico has a very extensive hiring and training process. Of course there are underperforming, lazy and shady adjusters that need to be watched but they only make up less than 5% of adjusters. Every move is questioned and even your phone calls are recorded and graded.

Heavy work load and unrealistic work goals. Raises base on core metrics which can be affected by territories chosen by upper management, therefore most adjusters will never get major raises as most areas of town are consider high severity. Management seems approachable and willing to work with the adjuster but not much changes. it comes down to who you know and how much they like you. Overtime is only allowed per supervisors approval in advance, you have 7.75 hours every day to complete 6-8 claims. One claim means to complete a vehicle inspection, speak to the customer, speak to the repair shop, agreed to the repairs with all the parties involve. locate parts and issue payment for those repairs and parts. The Adjuster will also handle the communication with the customer throughout the whole claim process, the adjuster will handle the customer's rental vehicle and limits. All this per claim times 6-8 per day or 35-42 claims per week. High turnover rate, your team and supervisors will be changing constantly to meet the demand of employees who leave the company. First look claims are consider 1.0 points in the score metric. First supplements are consider 0.5 points in the score metric. second supplements and every supplement after that are consider 0.0 points in the score metric. if a adjuster has multiple 2-3-4-and on supplements in one day then the adjuster is expected to complete enough claims to add to a 4.0-5.0 score. this can mean working late during the week but not clocking the overtime as it affects your overall core metric. Be prepare to work late almost every day of the week, also be prepare to handle multiple upset customers and repairs shop when you take time off as you will have to handle heat cases upon your return. Be prepare to handle adverse repair shops, commercial claims and fraud claims, negotiation is a major part of this job which can become very stressful at times. Work load does not allow for life balance during the week. GEICO is among the lowest paying employers for the Auto Damage Adjuster pool.