Question 1

Is GEICO a good company to work for as a Customer Service Representative?

Accepted Answer

Customer Service Representative professionals working at GEICO have rated their employer with 2.5 out of 5 stars in 1,157 Glassdoor reviews. This is a lower than average score with the overall rating of GEICO employees being 2.7 out of 5 stars. Search open Customer Service Representative Jobs at GEICO now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at GEICO.

Question 2

Does GEICO pay Customer Service Representative employees well?

Accepted Answer

Customer Service Representative professionals rate their compensation and benefits at GEICO with 3.5 out of 5 stars based on 1,157 anonymously submitted employee reviews. This is 12.1% better than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries at GEICO.

Question 3

How happy are Customer Service Representative professionals working at GEICO?

Accepted Answer

17% of Customer Service Representative employees at GEICO would recommend their employer to a friend. This rating has decreased by 35% in the past 12 months. Customer Service Representative professionals have also rated GEICO with a 2.6 rating for work-life-balance, 3.6 rating for diversity and inclusion, 2.5 rating for culture and values and 2.7 rating for career opportunities.

Question 4

What GEICO locations are top rated by Customer Service Representative employees?

Accepted Answer

Dallas is the top rated GEICO location by Customer Service Representative employees. On the other hand, GEICO locations which have been rated the lowest by Customer Service Representative professionals are Getzville, Melville and Buffalo.

Question 5

What are the top reviewed jobs at GEICO?

Accepted Answer

Customer Service Representative (1158), Claims Adjuster (723), Auto Damage Adjuster (464), Insurance Agent (319), Sales Representative (303), Supervisor (222), Claims Representative (221), Sales Associate (206), Claims Specialist (176), Insurance Sales Agent (176), Claims Service Representative (170), Customer Service Representative (CSR) (167), Licensed Insurance Agent (132), Claims Supervisor (120), Software Engineer (102)

Question 6

What are the pros of working at GEICO according to real employee reviews?

Accepted Answer

"Great benefits and when you weren't on a call you didn't have to do much" ((in 1609 reviews)); "The pay is good and the bonus structure (if you meet their goal) can be good as well." ((in 1550 reviews)); "The training is great and prepares you for as much as possible prior to dealing with customers." ((in 476 reviews)); "GEICO has always hired great people and I thoroughly enjoyed working with everyone I did there." ((in 451 reviews)); "Work from home is great." ((in 220 reviews))

Question 7

What are the cons of working at GEICO according to real employee reviews?

Accepted Answer

"Poor management and over bearing" ((in 752 reviews)); "There is no work life balance and they don't care about their employees at all." ((in 373 reviews)); "Getting a good supervisor (which there is almost  NO wasy to control) will make or break your career." ((in 274 reviews)); "Bad Upper Management" ((in 216 reviews)); "The managers are micro" ((in 186 reviews))

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Supportive team and great facilities, but hours could improve

Great team but too many back-to-back calls

Enjoyable office atmosphere but long shifts

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