GEICO reviews

Where do I start....Geico used to be a great company to work for 10 years ago but things have changed for the worse. Benefits have been cut i.e. no more pension plans and no matching 401k. Management doesn't care for employees and do not have your back despite high turnover and stressed out employees. You'll be doing the job of 3 people easily as compared to other companies and on top of it all making less. Unmanageable claim volume on top of having to handle total losses from start to finish AND handling all aspects of rental. You're expected to answer your phone 100% of the time despite the fact it will ring non stop all day and that you're driving 6 hrs a day. Try answering 50+ phone calls a day while driving at the same time. You'll be expected to be a CSR on wheels documenting every phone call as well as sending multiple text to customers. Metrics they have set up have unrealistic goals to ensure you get no raises at the end of the year. Most adjusters are on meds to deal with the stress. New hires come and go like a revolving door when they realize Geico was a bad move for them. If you enjoy your family life and don't like being worked to the bone avoid Geico. Luckily I found a company that gives a damn about their employees and has real benefits and a manageable work load. I wouldn't recommend Geico to my worst enemy.

You are constantly being told what you can do better as the numbers are what matter at the end of the day. You could be a 4.3 out of 5 on their metric system (which I was) but rather than being left alone or told 'great job,' you're told about everything you could still do better. I am all for betterment but when you're constantly told you're not good enough, it is exhausting. You are literally the punching bag for customers and to make it worse, you have to enact policies on behalf of the company which only anger customers more and then as soon as the customer is so irate with you for doing what you were told to do, the complaint is escalated to a supervisor where they usually overturn their initial decision. They are consistently adding more things to your daily to-do list, not increasing compensation and then paying half-pay for any overtime you work because you should've done everything in the 7.75 hours you had. As a field adjuster, I often skipped lunch or even using the restroom because I felt like I couldn't get everything done in one day. I would make myself sick from not eating just to have customers tell me how much they hate me just because they were unhappy with a total loss or estimate and usually just couldn't disassociate the adjuster from the person who hit them. You will be expected to drive up to 2 hours (1 way) in rural areas but also be expected to answer your phone and are graded upon always being available to the customer. If the customer calls while you are driving and you do, in fact, answer, you better be prepared to pull over because if the customer asks you a question you need to be able to not only verify their identity but also have that information available otherwise you receive a downgrade on your call because all of your calls are monitored and graded. The training for being an auto damage adjuster was insane. It was similar to military basic training - you could not have your phone on you, you were tested every day, your classmates were sent home without being able to say goodbye, people were crying and staying up all night just to be able to pass the class and then leaving with no hands-on knowledge of what to actually expect when working with shops. I honestly could keep going on the cons list, but if this wasn't enough to help you decide if this is the right job for you, there's not much more I can say.