Geico is always hiring due to high rate of turnover.
Pay: I made more money before coming to Geico.
Job Satisfaction: I started with Geico less than a year ago, but realized all too quickly that this was not the place for me.
I am an adult. I have a college degree. I have held management positions with previous employers. Yet, I was still treated as if I were in Kindergarten at Geico. I understood this attitude toward employees while they were in training, but once I hit the floor it was no different.
Need a bathroom break or just need to step away from your desk? Better not take more than one personal break per day or you'll get talked to and/or your numbers will suffer. Have questions about your performance/how to improve your performance or any of the daily changes that have occurred? You won’t even get to ask it until your weekly 10 minute supervisor coaching meeting.
Most customer service agents are used to being yelled at by irrational people, but it was different here - most of our customers were rational and had valid arguments. Customers had reason to be upset as we raised our rates all the time, even for drivers without any incidents or violations. How are you supposed to calm someone down when you totally agree with their argument? How are you supposed to retain them when they can get insurance for hundreds of dollars cheaper with someone else without taking Defensive Driving? We were told to see it as a challenge, but come on...it was almost degrading to tell someone with a perfect driving record to pay money for DDC to save 10% (off certain coverages.)
Things changed each day but we were not given time to read-up on changes affecting our region until weekly meetings or when call volume was low. Despite this fact, we were still expected to learn by osmosis and were dinged on calls for the information we had yet to learn.
Work/Life Balance: Only for Supervisors and Management. If you are one of the unlucky phone monkeys, there is no such thing.
Most people at Geico are so afraid of being fired on a daily basis due to their numbers - I have never worked around so many over-stressed people in my life. Many of my co-workers were taking anti-anxiety meds. Once I had my first panic attack on the job, I too considered getting a prescription for myself; however, this was the final straw and I decided to leave instead. I figure any job that requires medicine to dull my senses so I can do my job well is definitely not the right job.
