GEICO Customer Service (CSR) reviews

This can be good or bad depending how you see it. The job can be very stressful for some in terms of goals and numbers to be reached. But nothing is impossible and just takes a willingness to succeed and eventually it should become easy and routine. But training is intense in the beginning and some can't handle it. those are the weak ones. It all becomes easy and routine after a while.

-The desire to be the "low cost provider" results in facilities that are old, unattractive, and dirty. -The high turnover rate causes chronic understaffing which aggravates customers who take it out on associates. -To try and make work more "fun" they do things reminiscent of grade school-contests w/ prizes, candy for awards, etc. Seems an odd route to go when you want a professional culture and employ adults. -Goals can be unrealistic, if you succeed they just increase the level of difficulty; rating metric is ridiculous, less than 2% of your work makes up your overall rating -Customers are verbally abusive in a manner not usually seen in face-to-face transactions -Communication between the departments is poor and the service department bears the brunt of the anger over errors made by others -Business casual in a call center. Since you are tethered to a phone in uncomfortable chairs at decidedly un-ergonomic work stations, one would think you would want employees to be as comfortable as possible as long as it was workplace appropriate. -Some associates were lacking in social skills and just plain creeps.