Pros
There is so much I could say the pros of working from Gainsight; it's actually tough to know where to start, First and foremost, I have to give tremendous credit to Nick Mehta. He is by far the most human, authentic and vulnerable CEO that I have ever had the pleasure to work with. Normally people with really high IQ don't have great EQ (and vice versa) but Nick has both in equal measure - naturally he has to make calls that are sometimes tough but he always has a "human first" mindset at the heart of everything he does. Although Nick is just one person, the whole culture of the business starts with him and resonates across the whole business. Even when I was unfortunately laid off in 2023, it was done in the best possible manner and handled as well as I could have ever have hoped. Aside from culture, the products are best in class (I am considering purchasing now at my new company) and both I am my team got to work with some amazing customers who helped define was best-in-class Customer Success looked like.
Cons
Keep pushing the boundaries of what's possible with the product suite!
