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      Gainsight

      Engaged Employer

      Gainsight reviews

      4.1

      81% would recommend to a friend

      (719 total reviews)
      avatar

      Chuck Ganapathi

      86% approve of CEO

      62% positive business outlook

      Ratings by demographic groups

      Gainsight has an employee rating of 4.1 out of 5 stars, based on 719 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Gainsight employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      719 reviews
      5.0
      Apr 26, 2017

      Challenging , Vibrant , fulfilling and enjoyable workplace

      Senior engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      I have worked for Gainsight for 1.8 years and have seen lot of positive transformation . Earlier it was only engineering function but now we have many cross functional teams. Always chance to advance and be challenged. The office itself has been transformed in recent year to cool working place from earlier crowded environment . The management is not shy to discuss difficult issues. . ( open cabin policy). The technical work environment is very challenging and fulfilling. Lot of opportunities to learn and make an impact. CEO is very transparent and that shows all various levels in the organization.

      Cons

      As with any growing organization , decision making needs to get decentralized. . Ideas from new folks should be taken seriously.

      5.0
      Apr 13, 2017

      Great work environment with lots of opportunities to take ownership

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Great perks (catered lunches 3x a week) - Unlimited PTO - Dog friendly environment - Flexible work hours (ability to work in SF or RWC office) - Personal trainer at our offsite gym (2x a week) - Bi-weekly massages (sign-ups) - Fun and different 5 core values that all Gainsters live by - 100% medical, dental, and vision covered - Paid paternity and maternity leave - 401K - Open work environment/ transparency of company

      Cons

      Since the company is very flexible with wfh/remote, there is a lack of team bonding events.

      5.0
      Jan 28, 2017

      A category defining company with high ambition, yet character-driven culture.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      There aren't many opportunities in life to work for a company that isn't seeking to disrupt an existing market, but rather to create a new one. That bold vision and thoughtful execution has catapulted the role of Customer Success Manager to recognition as one of CNN's 'Best Jobs in America' in 2017, and as a result, Gainsight as the leader of this new Customer Success movement. The work is hard, but incredibly fulfilling. What I appreciate most about Gainsight is that senior leadership is attentive to the strain that scale can put on employees, and very transparent about challenges when they are surfaced. This constant self-assessment and push to do better for both teammates as well as shareholders is what makes Gainsight truly a great place to work.

      Cons

      I mentioned this above but scaling is very hard, especially for a company of high ambition like Gainsight. The hours can be long, but it's less of a 'con' if you genuinely believe in the mission of the business and feel challenged and supported in your role.

      avatar
      Gainsight Response
      9y
      Thank you for the kind words. I'm glad to hear your experience thus far has been positive. While I still think we have a long way to go to get to the company we want to be, it's good to hear affirmation along the way.
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      ReviewsGainsight reviews

      Glassdoor has 749 Gainsight reviews submitted anonymously by Gainsight employees. Read employee reviews and ratings on Glassdoor to decide if Gainsight is right for you.