Gainsight reviews

4.1

81% would recommend to a friend

(719 total reviews)
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Chuck Ganapathi

86% approve of CEO

62% positive business outlook

Gainsight has an employee rating of 4.1 out of 5 stars, based on 719 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Gainsight employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

719 reviews
5.0
Dec 12, 2015
Recommend
CEO approval
Business Outlook

Pros

Gainsight is the best working environment that I have ever been a part of. You never know what you are going to get when you join an early-stage tech company in Silicon Valley. Really though, if you look at any career page, they all say the same thing and highlights are always along the lines of "Significant equity! Flexible schedule! Work from home! Awesome swag! Free food! Pony rides!" But at Gainsight I honestly feel like the career page doesn't do the company justice, because it is hard to embody the culture and people through a few bullet points on a web page. I could write a lot about the benefits of working at Gainsight and still probably not hit them all, so I’ll just list a few here: 1. The CEO is the hardest worker in the company. He does it in a way that inspires you to do more, and doesn’t make you feel inferior or lazy for not working his crazy hours. 2. The culture is fun, but not too quirky. I could not be happier with the culture at Gainsight. No matter what you like, there is something for everyone. A perfect example of this is the tweet that the CEO literally posted hours ago: “AMAZING mashup of Star Wars and Biggie Smalls – like it was made for me!” I mean, if you don’t like Star Wars or Biggie Smalls, who are you?! 3. There is a lot of potential for personal growth and career advancement. The executives are amazing at Gainsight and everyone that works here is so smart and talented. I have been taught so much by so many people and learn something new every day. We are growing fast and there are always opportunities to prove yourself and get noticed for your hard work; promotions are available to those who prove themselves and want to take on more responsibility. 4. Gainsight is the obvious leader in a relatively new and exciting category. Gainsight is the clear leader in customer success technology, and I think you would be hard pressed to find someone in the community who feels differently. Customer success is a new idea for most people, and companies, which allows you to help shape an increasingly important role / industry / category. 5. Success for All. I think that this phrase defines Gainsight better than any other. Success for all is one of our core values and is embedded into everything we do. Managers and co-workers work with you to ensure you are successful, and everyone works towards goals to make the company successful, which helps investors have success. Finally, people from every department rally around our Customer Success team to guarantee customers are having success. The transparency of the executive team is very refreshing and allows each of us to celebrate the successes of the company and work together to overcome any setbacks that occur.

Cons

- Gainsight grows on you and makes it so you never want to leave. - You are never going to be the smartest or hardest working employee. If you need to be the all star that gets all of the recognition, Gainsight is not for you. This is the Dream Team not Kobe's Lakers...

5.0
Dec 9, 2015

Business Development

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great company! I enjoy coming into work every day.

Cons

There are none. Gainsight is constantly surprising me and always looking for ways to improve.

5.0
Oct 8, 2015
Recommend
CEO approval
Business Outlook

Pros

Here’s been my experience at Gainsight. The first time I formerly met our CEO Nick Mehta was my second day of work. It was about twenty minutes before Nick was to take the stage at Gainsight’s annual Pulse Conference. 2,000 loyal customers, friends, potential customers, the press, VCs are waiting for Nick. Somehow during the meeting and handshake Nick’s phone ended up smashed to pieces on the floor. I was mortified. I’ll never be 100% but I’m pretty sure it had to have been me that toasted our fearless leaders phone, then, there. Wow. Nick didn’t blink. He said it was his fault and the phone would be OK. And that sums up Nick, Gainsight, and our culture. We’re a culture of smart yet kind, hardworking yet childlike, determined yet yielding people. I think deep in every Gainsight employee there’s the awareness that this is a very special CEO leading us and we don’t want to let him down. Yes we have unlimited vacation time and email free Saturdays, but the real benefit to working at Gainsight is solving one of the worlds most challenging business problems (how to retain customers using technology) with the nicest, smartest group of people you’ll come across. If you’re like a kindergarten teacher that just started work, and you’re full of hope and awe and see the world as special, join Gainsight. If you’re difficult to get along with and take shortcuts in your relations with customers and co-workers and wonder if all the awe about Gainsight is true, this is probably not the place for you.

Cons

Every once in a while you just wanna get angry after a stressful day and yell at someone that caused you pain, and Gainsight would not be a good place to do that! The culture is not tolerant of anything but the most diplomatic of human relations. It sounds appealing but not everyone is cut out for a positive work environment. You know who you are! Don't come to Gainsight.

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Glassdoor has 749 Gainsight reviews submitted anonymously by Gainsight employees. Read employee reviews and ratings on Glassdoor to decide if Gainsight is right for you.