Does Gainsight pay their employees well?

According to anonymously submitted Glassdoor reviews, Gainsight employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Gainsight. This rating has been stable over the past 12 months.

How satisfied are employees working at Gainsight?

81% of Gainsight employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Gainsight 4.2 out of 5 for work life balance, 4.3 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at Gainsight?

Software Engineer (56) , Senior Software Engineer (36) , Associate Software Engineer (22) , Solutions Architect (15) , Account Executive (12) , Customer Success Manager (12) , Customer Success Manager (CSM) (12) , Sales Development Representative (SDR) (11) , Sales (10) , Technical Support Analyst (10) , Solutions Consultant (9) , Solutions Engineer (8) , Technical Writer (8) , Director (6) , Lead Engineer (6)

What are the pros of working at Gainsight according to real employee reviews?

""The company has a great culture that encourages employees to share their ideas and fosters innovation." ((in 112 reviews)); "Work life balance is good" ((in 74 reviews)); "Great people and teams" ((in 41 reviews)); "Work Culture is good" ((in 38 reviews)); "Great leadership who aren't afraid of transparency and being challenged" ((in 38 reviews))

What are the cons of working at Gainsight according to real employee reviews?

"No 401K match and you need to be at a certain level in order to participate in the equity program." ((in 18 reviews)); "There’s limited internal growth, and layoffs happen every quarter." ((in 10 reviews)); "Biased diversity leads to spoiling the company environment" ((in 2 reviews))

What are employees saying about Gainsight layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Gainsight layoffs and their outlook for job security at Gainsight in 2026.

What are the top reviewed Gainsight locations?

San Francisco , Saint Louis , Redwood City , New York , Phoenix , Austin , Philadelphia , Chicago , San Jose , Jacksonville , Clinton , Milwaukee , Washington , Charlotte , Mountain View , Palo Alto , Denver , Jersey City , Provo , Salem , Salt Lake City , Chesterfield , Madison , Arizona City , Tempe , Bozeman , Whitefish , Morganton , Raleigh , Leander

Gainsight reviews

4.1

81% would recommend to a friend

(721 total reviews)

Chuck Ganapathi

86% approve of CEO

62% positive business outlook

Ratings by category

4.3

Culture & values

4.2

Diversity & inclusion

4.2

Work/Life balance

3.9

Compensation and benefits

3.9

Career opportunities

3.8

Senior management

Gainsight has an employee rating of 4.1 out of 5 stars, based on 721 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Gainsight employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

Veteran status

Reviews by job title

721 reviews

4.0

Jul 11, 2023

Gainsight is an awesome company!

Account executive

Recommend

CEO approval

Business Outlook

Pros

Human first Best culture I've ever experienced Industry Leader Mental health recharge days every month Engaged CEO and c-levels

Cons

Salary - there are very large discrepancies in the way people are paid Internal Growth isn't rewarded (you're better off coming externally into Gainsight into the role that you'd like vs. starting lower and growing into it) Laid people off in order to afford team off sites and internal company events There are a lot of internal blockers/processes that are in place when working a sales deal

Gainsight Response

3y

Thanks so much and I appreciate the constructive input too. BTW just FYI, our reduction in force was definitely unfortunate and with a heavy heart but offsites and team events are a very small part of our budget. We did it to create a business that can be sustainable given the economy. Still appreciate your input.

5.0

Jul 6, 2023

Experience at Gainsight

Account executive

Recommend

CEO approval

Business Outlook

Pros

Culture is great, work life balance is awesome.

Cons

Have made multiple acquisitions on the last few years and restructuring has resulting in recent layoffs.

Gainsight Response

3y

Thanks for the feedback - the economy has definitely been challenging but we are optimistic because (1) CS is inevitable in SaaS, (2) SaaS will rebound as an industry and (3) our multi-product message is really resonating.

5.0

Jul 6, 2023

Transformational company and software

Vice president professional services

Recommend

CEO approval

Business Outlook

Pros

Gainsight changed my outlook on work. This sounds dramatic, but I spent several years in fast-growth SaaS where politics and jerks were rewarded, and the executive team (and every iteration of it) helped me see and recognize that incredible human beings could make great leaders as well and win in business. Gainsight was an MBA in SaaS and leadership - you get to work with the very brightest and the bar is exceptionally high from your customers as THE Customer Success company. Product is the best in the market. The only success of competitors is copying the playbook and being cheaper since they don't have to pave any new trails. If you are serious about CS and your career, customers are very happy and incredibly successful. Benefits are amazing, even recharge days (which as a PS leader was tricky!) and the indoctrination (in a very good way) in Human-First leadership will transform you as a leader and teammate. Access to leadership is unparalleled (CFO doing weekly office hours anyone can dial in, frequent touch points with CEO/Exec team) with a high level of authentic transparency.

Cons

Prior to Gainsight, I was used to being the smartest person in the room OR working really hard to stand out. At Gainsight, that is table stakes, so brilliant people work very hard to get a spotlight. This also leads to attracting incredible talent who can't all get promotions at every opportunity (ie for every manager role there are 4 people ready and capable internally.)

Gainsight Response

3y

You rock and thanks so much! Nick

Viewing 289 - 291 of 721 Reviews

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Gainsight is an awesome company!

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Transformational company and software

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