Gate Gourmet reviews

3.0

48% would recommend to a friend

(967 total reviews)
avatar

Christoph Schmitz

46% approve of CEO

39% positive business outlook

Gate Gourmet has an employee rating of 3.0 out of 5 stars, based on 967 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Gate Gourmet employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.7 stars).

Reviews by job title

967 reviews
1.0
Apr 10, 2014
Recommend
CEO approval
Business Outlook

Pros

As a driver you get to drive at an airport and see all types of aircraft. You meet a wide range of people. You add Airport experience to your resume.

Cons

Where do I start? It is cheaper to pay the fines for not having health insurance than it is to pay the health insurance offered by Gate Gourmet. The "benefits" offered by the company are laughable. As a driver for Gate Gourmet, in Chicago, you will never make more than 15 dollars an hour. Gate Gourmet hires people who know nothing about the operation to be supervisors. There are no incentives for employees to do a good job and or be quick to do their job. The slower lazy/dumber people end up getting rewarded in a way. Basically, as a driver, if you hurry to do your work you will be rewarded with extra assignments. Where as if you take your time and be slow you will be rewarded by having an assignment taken away. There are so many things wrong with this company. They are total hypocrites, they push safety like there is no tomorrow. Yet nothing is done to make the workplace safer. Trucks are very rundown. I personally wrote up truck problems on my pre trip sheets and never saw the issues repaired. I had a truck catch on fire while I was in the air catering. It was very dangerous and scary and when I told my supervisor I was concerned for my safety I was talked down to. I was talked down to often for refusing to drive unsafe trucks. Extreme working condition. In the summer you deal with the heat plus the high heat of jets. Then in the winter you deal with cold and ice. They do not salt or deice the ramp area around the aircraft so it is extremely slippery. I personally slipped and ended up hurting my knee and ankle and was unable to return to work. When I was hurt on the job I was told to drive myself to the clinic to seek medical attention, this led to my leaving the company.

1.0
Aug 18, 2013
Recommend
CEO approval
Business Outlook

Pros

You can work in extreme heat if you're into that thing. No Air conditioning in trucks despite it being over 100 degree PLUS the heat from jet blast in summer. And then in winter you can work in the cold on slippery Ice, if you like that sort of thing. Trucks have no heat and they do not use anykind of salt or sand or liquid to melt the ice on the ground. I've aready seen a number of people slip and be seriuosly injured due to icy/slippery condition. Free yearly shoes, of course though they are the cheapest shoes you will ever find. And the shoes will not last a few months before you'll want to buy new shoes. You dont need a CDL to drive a truck. Despite it being a comercial motor vehicle being driven, and despite that you are driving said vehicle near expensive aircraft you do not need a CDL. Free Lunches, if you are fortunate enough to be in the building when lunch is served. I am a driver and rarely get to be in the building when they serve lunch though. They do offer bread, white and wheat, non sweetened cereals, ripe beaten apples and banannas, coffee, and tea. If you want you can call that a lunch but you can only eat bread, or a ripe apple/bananna for so many days before you realize that isnt a lunch. And even if you are in the building when lunch is served you wont care for it much. The food they serve the employees is disgusting. No nutritional facts about they serve, none of it looks like what it's supposed to be, and it's usually something that looks like left overs. On the SCARCE occasions they serve something halfway decent they always run out of food before everyone gets a chance to eat. Two half chicken wings = one whole chicken wing = That's barely a snack not a lunch.

Cons

No raises. A driver starting in 1994 made 12 dollars an hour to start, fast foward to 2013 and the drivers make the exact same amount of money to start. 1994 drivers had a higher salary cap compared to a 2013 driver though, and the 2013 driver has less benefits. You better be there on time, but dont count on going home on time. They mandatory you to stay overtime almost daily. Saftey is a joke. They push saftey reminder papers in your face everyday but when you fill out a pretrip nothing is done to repair defects in trucks. If they really cared about safety wouldnt they have truck drivers with CDLs? In Chicago we have a union. We pay Union dues, we pay towards a strike fund, oh but we cant ever go on strike. Every year near your birthday expect to take a day out of your time to go renew your ID which allows you to work at Gate Gourmet. That's a day of your time, you will not be paid for it. Every day when you go to work expect your car to be searched. You will be finger printed a number of times through out the day, they really make you feel like a criminal. Management looks down on hourly employees. When one manager comes down on you just bare it, going to another manager for help will only make things worse. Count on NEVER having a holiday off, unless you're been there 30 years. No Weekends off, and only sick days off per year. Cause every knows when you're working in extreme cold you'll only get sick twice or less. You will not qualify for any kind of benefit until you've been at the company for a year. So no holiday pay, no sick days, no medical, no uniform given to you, nothing until after a year. And then they wonder why new employees call off on holidays. Medical insurance is an absolute joke. Insurance for yourself plus wife will cost around 150 dollars per week. More if you have kids. So if you work interior that's more than half your weekly paycheck going towards insurance. Recently Union Dues went up despite the union not getting anykind of raise for employees. I dont understand how the union feels they deserve a raise when they can not get a raise for the employees they represent.

1.0
Jan 25, 2023

Horrible experience

Recommend
CEO approval
Business Outlook

Pros

Although not very good, free hot meals

Cons

Where do I begin? This is quite simply the poorest managed company I have ever worked for. There are so many failures at the management level that the entire operation is completely disfunctional. Across the operation there is an utter lack of communication, accountability, organization, and oversight. Every manager operates in their own bubble and most, if not all, are way out of their league. The employees are well aware that they have management over a barrel and take full advantage of the fact that they can literally get away with anything as there is very little accountability. Human Resources is completely company centric. The HR department is not aligned with the best interests of the employees. Payroll fails to provide accurate compensation with alarming regularity. Safety, in both operations and food preparation is severely lacking. Employee morale is extremely low and as a result turnover is very high. After dedicating a year to this organization I saw no improvement whatsoever. None of the glaring issues that faced the company improved, really at all. I would not recommend this employer to anyone.

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