Is General Dynamics Information Technology a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at General Dynamics Information Technology have rated their employer with 3.7 out of 5 stars in 39 Glassdoor reviews. This is a lower than average score with the overall rating of General Dynamics Information Technology employees being 3.9 out of 5 stars. Search open Customer Service Representative CSR Jobs at General Dynamics Information Technology now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at General Dynamics Information Technology .

Does General Dynamics Information Technology pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at General Dynamics Information Technology with 3.6 out of 5 stars based on 39 anonymously submitted employee reviews. This is 2.7% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at General Dynamics Information Technology.

What are the top reviewed jobs at General Dynamics Information Technology?

Customer Service Representative (240) , Systems Administrator (112) , Software Engineer (78) , Project Manager (77) , Systems Engineer (58) , Network Engineer (50) , Program Manager (44) , Senior Software Engineer (43) , Analyst (42) , Customer Service Representative (CSR) (42) , Intelligence Analyst (40) , Senior Network Engineer (36) , Senior Systems Administrator (35) , Senior Systems Engineer (35) , Help Desk Technician (34)

What are the pros of working at General Dynamics Information Technology according to real employee reviews?

"Also have good benefits and 401k." ((in 583 reviews)); "The pay was good but didn't last long since they lost the contract due to dishonesty." ((in 327 reviews)); "The people are great and supportive" ((in 228 reviews)); "Flexibility and good work life balance" ((in 110 reviews)); "Good salary and they encourage and pay for elevating your personal skill level." ((in 107 reviews))

What are the cons of working at General Dynamics Information Technology according to real employee reviews?

"Management is poor and bottle necks completion of work." ((in 220 reviews)); "to many managers and levels of managment" ((in 81 reviews)); "No bonuses and no raises." ((in 48 reviews)); "Lack of community and communication" ((in 40 reviews)); "Hourly pay sucked and favoritism was annoying." ((in 13 reviews))

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General Dynamics Information Technology

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General Dynamics Information Technology Customer Service Representative CSR reviews

3.7

49% would recommend to a friend

(39 total reviews)

Amy Gilliland

98% approve of CEO

58% positive business outlook

Ratings by category

4.3

Work/Life balance

3.8

Diversity & inclusion

3.6

Senior management

3.6

Compensation and benefits

3.4

Culture & values

3.2

Career opportunities

Customer Service Representative (CSR) employees have rated General Dynamics Information Technology with 3.7 out of 5 stars, based on 39 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. General Dynamics Information Technology is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Reviews by job title

39 reviews

4.0

May 9, 2023

Great College student part time

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Schedule Flexibility, part time evening and night shifts. Easy training . Great for students looking for part time job. Level of difficulty is low for this job.

Cons

Angry upset callers from time to time not often but it does happen. They do train you how to handle or disconnect the call if it is too much.

3.0

Dec 26, 2022

Gdit

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Provides equipment and remote training

Cons

Work/life balance is awful. It's easy to get burnout as a result. You only get the advertised $19/hr pay rate if you don't take any insurance benefits.

5.0

Dec 6, 2022

Great place to work

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Great pay Paid time off Holidays off Great benefits

Cons

Extensive training and short lunch

Viewing 19 - 21 of 39 Reviews

Jobs at General Dynamics Information Technology

Full-Time Customer Support Professional - Bossier City (M - F, No Weekends) $17.75/hr

Customer Service Specialist II

Customer Service Specialist II

Customer Service Specialist II

Full-Time Spanish/English Bilingual Customer Support Professional - El Paso - (M - F, No Weekends) $17.75/hr

General Dynamics Information Technology reviews FAQs

General Dynamics Information Technology reviews General Dynamics Information Technology Customer Service Representative (CSR) reviews

General Dynamics Information Technology

General Dynamics Information Technology Customer Service Representative CSR reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great College student part time

Gdit

Great place to work

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General Dynamics Information Technology reviews FAQs

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