General Dynamics reviews

Highly insular culture that generally promotes to senior leadership levels those who have been with the company for decades. Does not welcome or encourage views from late-comers to the company. Because it prefers its managers not "rock the boat", GD has become a risk averse culture that tolerates mediocrity because it's a safer alternative. Very much a "good ol' boy" and "good ol' girl" culture that favors known entities who have survived by going along to get along. Unless you have a few decades to devote to build your career here, don't expect to be an executive at GD.

At 11.83 the pay for this job is below minimum standards for other call center jobs, especially given the amount of work you have to do. You are dealing with people who are dying from cancer on a daily basis who need insurance, but because they did not sign up during open enrollment period they will end up dying. You have to read scripting and basically behave like robot over the phone or your performance will suffer. ATO counts against your hours worked so if you take too much ATO you will lose your insurance benefit. The job itself is incredibly emotionally taxing and 100% stressful. Old equipment, internal resources refusing to help and give information they are paid to do. Most agents do not do their job so if you do, you are left to clean up the messes. Some of the centers have had bed bugs and literally yellow tape around sinks which don't work which are never fixed.