Genesys reviews

New CMO and her pals, with zero experience in CCaaS, have somehow convinced Tony that his previous high performing marketing team was somehow lacking. Leadership changes aren’t always bad. In fact, they bring new energy and ideas. But these changes are extremely negative and will have lasting impact if this is allowed to go on unchecked. First layoffs and then they bring in high paid leaders with no industry experience. And during a pandemic. Shame on you Genesys! Morale within marketing is rock bottom. The annual employee survey cannot come soon enough. Prior to September employee satisfaction was very high.

The meaning of the "take what you need" vacation policy varies widely. Some of my colleagues took several weeks every year, but reporting to a workaholic director/VP meant I could take very little time off. People weren't valued so much after Genesys bought Interactive Intelligence. In the massive layoff that followed, we saw upper management make some very poor decisions about who was let go. Politics played heavily in those decisions.