Is Genesys a good company to work for?

Genesys has an overall rating of 4.2 out of 5, based on over 3,048 reviews left anonymously by employees. This rating has been stable over the past 12 months. 83% of employees would recommend working at Genesys to a friend and 82% have a positive outlook for the business. The best reviews about Genesys have been left by employees working as Software Engineer(Internship) , Senior Account Executive and Associate Software Engineer .

Does Genesys pay their employees well?

According to anonymously submitted Glassdoor reviews, Genesys employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Genesys. This rating has been stable over the past 12 months.

How satisfied are employees working at Genesys?

83% of Genesys employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Genesys 4.3 out of 5 for work life balance, 4.2 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Genesys?

Software Engineer (159) , Senior Software Engineer (105) , Account Executive (72) , Associate Software Engineer (48) , Director (41) , Sales (39) , Senior Account Executive (38) , Technical Support Engineer (37) , Solutions Consultant (34) , Manager (29) , Senior Technical Support Engineer (24) , Consultant (23) , Software Developer (23) , Marketing (22) , PS Consultant (21)

What are the pros of working at Genesys according to real employee reviews?

"The people are great and very passionate." ((in 260 reviews)); "1) Work Life Balance is Good" ((in 222 reviews)); "The benefits are good!" ((in 157 reviews)); "Also a great management and HR team that never loses the focus on the employee !" ((in 92 reviews)); "Great leadership and company path" ((in 79 reviews))

What are the cons of working at Genesys according to real employee reviews?

"8. Constant layoffs." ((in 47 reviews)); "constant change, lack of communication, no managerial support, constant favoritism" ((in 10 reviews)); "Experienced some bullying from C" ((in 6 reviews))

What are employees saying about Genesys layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Genesys layoffs and their outlook for job security at Genesys in 2026.

What are the top reviewed Genesys locations?

Indianapolis , Daly City , San Francisco , Raleigh , Menlo Park , Salt Lake City , Boston , Durham , New York , Chicago , Burlington , Chantilly , Annapolis , Los Angeles , Atlanta , Dallas , Miami , Austin , San Jose , Remote , Phoenix , Washington , Charlotte , Jacksonville , Orlando , Saint Louis , Portland , Alpharetta , Research Triangle Park , Arlington

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Genesys

Genesys reviews

4.2

83% would recommend to a friend

(418 total reviews)

Tony Bates

92% approve of CEO

82% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.3

Work/Life balance

4.2

Culture & values

3.9

Senior management

3.9

Compensation and benefits

3.7

Career opportunities

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

418 reviews

Reviews about "Compensation"

Return to all reviews

4.0

Jan 16, 2026

Great Benefits and Culture, but lower pay

Associate software engineer

Recommend

CEO approval

Business Outlook

Pros

-unlimited PTO -Culture -Benefits -August free fridays -remote/hybrid flexability

Cons

-pay is a little below market but pros tend to out weigh this

4.0

Jan 14, 2026

Great Company

It support specialist

Recommend

CEO approval

Business Outlook

Pros

Open Time Off that they actually let you use Free Friday August (company is closed on Friday) Company closed Christmas Day to New Years Day yearly Benefits are fairly inexpensive Company seems to care about employees as people

Cons

Sometimes upper management isn't as transparent about things as they could/should be Lines can get blurred between roles

5.0

Jan 6, 2026

Great Company

Senior project manager

Recommend

CEO approval

Business Outlook

Pros

Genesys really is a great company, especially when you consider it is a large industry leading company owned by Private Equity. That means there is a big focus on driving business results, of course, but the company lives up to the core values of ethics and empathy in the way they treat employees. Compensation and benefits are good and there's room for career growth. There is a real emphasis on team (we call it One Genesys) throughout all levels of the company and, in my experience, people live up to it.

Cons

Genesys has grown relatively rapidly, and the industry is always changing. Staying on top of the technology and product offers is like drinking from a firehose. It can be pressure filled at times. So, it's basically like every other SaaS company in the world right now.

Viewing 10 - 12 of 418 Reviews

Jobs at Genesys

Customer Success, Director

Services Engagement Director

Services Engagement Director

Customer Success Director

Vice President, Global Strategic Experiences and Executive Programs

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Reviews about "Compensation"

Great Benefits and Culture, but lower pay

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