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      Genesys

      Engaged Employer

      Genesys reviews

      4.2

      83% would recommend to a friend

      (2,706 total reviews)
      avatar

      Tony Bates

      92% approve of CEO

      83% positive business outlook

      Ratings by demographic groups

      Genesys has an employee rating of 4.2 out of 5 stars, based on 2,706 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

      Reviews by job title

      3K reviews
      2.0
      Mar 23, 2017

      Acquisitions, layoffs, and uncertainty...

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good benefits (and severance to those that are affected by layoffs), they prioritize devops and automation. They seem to be fairly successful. A big TBD on how they handle accountability in management.

      Cons

      They are comfortable with outsourcing which is a shame. They have a preference for e-training over in person classes (management training specifically). This is not nearly as beneficial. It is hard to feel positive about a company while an acquisition is occurring and the general morale throughout is abysmal.

      avatar
      Genesys Response
      9y
      Thanks for your post. I appreciate your acknowledgment on the benefits. We actually don't do that much outsourcing, but we are very diverse, with a global footprint and employees in approximately 50 countries. I hear you on the e-training; I agree that classroom training is nice, but as spread out as we are, online on demand training and webinars generally make the most sense. Please reach out to your HR Partner to talk about your specific concerns, because we do offer certain in person classes. Lots of changes right now, I know - hang in there! It will settle down soon. Best, Tracy (Tracy Cote', Chief People Officer)
      3.0
      Dec 6, 2016

      It's much different than when I started.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      When I first started the culture was awesome. We had plenty of outings, parties, and other team building activities. There were create opportunities to grow and advance in your career, really felt like a place that I was going to stay.

      Cons

      As we got closer to the Merger, I feel like the culture changed a bit. Lost quite a few good people and just doesn't feel the same anymore.

      1.0
      Jul 26, 2016

      Greedy Management

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The company is very good at selling its software

      Cons

      Company is making huge profits but continues to drive the employees into the ground. Whenever there is a chance the employees can make their bonuses they change the rules to ensure they cant get their bonus.

      avatar
      Genesys Response
      9y
      I am surprised by your message. It's true we are doing very well...and as a result, we've had a great track record of paying bonuses generously for the past several years. Of course, we do pay for performance and goal achievement, so there is some differentiation. If you have questions or concerns about your own bonus payments or how they are calculated, I encourage you to reach out to your manager or someone on the HR team. Best, Tracy (Tracy Cote, Chief People Officer)
      Viewing 136 - 138 of 2,706 Reviews
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      Glassdoor has 3,038 Genesys reviews submitted anonymously by Genesys employees. Read employee reviews and ratings on Glassdoor to decide if Genesys is right for you.