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      Genesys

      Engaged Employer

      Genesys reviews

      4.2

      82% would recommend to a friend

      (2,704 total reviews)
      avatar

      Tony Bates

      91% approve of CEO

      83% positive business outlook

      Ratings by category

      4.3

      Culture & values

      4.3

      Diversity & inclusion

      4.2

      Work/Life balance

      3.9

      Senior management

      3.9

      Compensation and benefits

      3.7

      Career opportunities

      Genesys has an employee rating of 4.2 out of 5 stars, based on 2,704 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      3K reviews
      4.0
      May 5, 2026

      Strong technical environment with slow decision-making challenges

      Technical support specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Strong technical environment for engineers who want to work on enterprise-scale systems. 10 years gave me exposure to the full stack infrastructure through cloud migrations to production support for regulated and public sector customers. Real ownership of critical systems. Good people who care about uptime and customer outcomes. The progression from specialist to engineer to team lead happened naturally based on demonstrated capability, not politics.

      Cons

      Large organization means decisions can move slowly. Engineering teams sometimes lack visibility into product strategy. The transition from on-premise to cloud created friction between legacy expertise and new platform priorities. Work-life balance depends heavily on your team and manager.

      5.0
      May 5, 2026

      Strong leadership and vision, but career growth lacks focus

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Aligned strategy. Great vision. Strong C-suite leadership. Great work/life balance.

      Cons

      Management puts very very little focus on career progression.

      Viewing 13 - 15 of 2,704 Reviews
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      Glassdoor has 3,036 Genesys reviews submitted anonymously by Genesys employees. Read employee reviews and ratings on Glassdoor to decide if Genesys is right for you.