Genesys reviews

4.2

83% would recommend to a friend

(2,708 total reviews)
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Tony Bates

92% approve of CEO

83% positive business outlook

Genesys has an employee rating of 4.2 out of 5 stars, based on 2,708 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

3K reviews
5.0
Jul 29, 2016

Great Validation of Direction

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Things always appear more troubling when you're on the inside--you're never sure if the little things are actually big deals or not. So the recent validation of our direction, hard work, and value add as a result of the investment by Hellman & Friedman is fantastic. It clears doubts and makes me more confident that Genesys is on track and succeeding. This is all in addition to the regular things that are great about Genesys, from the support for true work-life balance to the consistent rewards for individual experimentation and risk taking in the context of innovating for the company. This feels like a place you want to come to and stay a while.

Cons

There are always cons in work and life. At Genesys they include a recent up-tick in calls for measurement, measurement that as yet may not prove meaningful. This is understandable on the one hand, but can distract at times from the jobs we need to do. Another con is usual tension that arrives when a company is seeking to grow from its flat, intimate youth to a more hierarchical and mature larger company.

3.0
Jul 27, 2016

Staff software Engineer

Recommend
CEO approval
Business Outlook

Pros

Flexibility with the work schedule. Product team works well with engineering team to bring the right features to the customers.

Cons

I see no growth as an employee at the company. No employee training programs for career advancement. Middle management is not great.

1.0
Jul 26, 2016

Greedy Management

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The company is very good at selling its software

Cons

Company is making huge profits but continues to drive the employees into the ground. Whenever there is a chance the employees can make their bonuses they change the rules to ensure they cant get their bonus.

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Genesys Response
9y
I am surprised by your message. It's true we are doing very well...and as a result, we've had a great track record of paying bonuses generously for the past several years. Of course, we do pay for performance and goal achievement, so there is some differentiation. If you have questions or concerns about your own bonus payments or how they are calculated, I encourage you to reach out to your manager or someone on the HR team. Best, Tracy (Tracy Cote, Chief People Officer)
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Glassdoor has 3,040 Genesys reviews submitted anonymously by Genesys employees. Read employee reviews and ratings on Glassdoor to decide if Genesys is right for you.