Is Genesys a good company to work for?

Genesys has an overall rating of 4.2 out of 5, based on over 3,040 reviews left anonymously by employees. This rating has been stable over the past 12 months. 83% of employees would recommend working at Genesys to a friend and 83% have a positive outlook for the business. The best reviews about Genesys have been left by employees working as Software Engineer(Internship) , Senior Account Executive and Associate Software Engineer .

Does Genesys pay their employees well?

According to anonymously submitted Glassdoor reviews, Genesys employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Genesys. This rating has been stable over the past 12 months.

How satisfied are employees working at Genesys?

83% of Genesys employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Genesys 4.3 out of 5 for work life balance, 4.3 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Genesys?

Software Engineer (158) , Senior Software Engineer (105) , Account Executive (72) , Associate Software Engineer (47) , Director (41) , Sales (39) , Senior Account Executive (38) , Technical Support Engineer (37) , Solutions Consultant (34) , Manager (29) , Senior Technical Support Engineer (24) , Consultant (23) , Software Developer (23) , Marketing (22) , PS Consultant (21)

What are the pros of working at Genesys according to real employee reviews?

"The people are great and very passionate." ((in 245 reviews)); "1) Work Life Balance is Good" ((in 219 reviews)); "The benefits are good!" ((in 151 reviews)); "Also a great management and HR team that never loses the focus on the employee !" ((in 87 reviews)); "Great leadership and company path" ((in 76 reviews))

What are the cons of working at Genesys according to real employee reviews?

"8. Constant layoffs." ((in 46 reviews)); "Upper management is slowly improving, but overall are not receptive to solutions offered by even experienced employees." ((in 15 reviews)); "It appears that hikes are influenced more by favoritism and internal politics than by merit and performance." ((in 10 reviews)); "Experienced some bullying from C" ((in 5 reviews))

What are employees saying about Genesys layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Genesys layoffs and their outlook for job security at Genesys in 2026.

What are the top reviewed Genesys locations?

Indianapolis , Daly City , San Francisco , Raleigh , Menlo Park , Salt Lake City , Boston , Durham , New York , Chicago , Burlington , Chantilly , Annapolis , Los Angeles , Atlanta , Dallas , Miami , Austin , San Jose , Remote , Phoenix , Washington , Charlotte , Jacksonville , Orlando , Saint Louis , Portland , Alpharetta , Research Triangle Park , Arlington

Genesys reviews

4.2

83% would recommend to a friend

(2,708 total reviews)

Tony Bates

92% approve of CEO

83% positive business outlook

Ratings by demographic groups

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Genesys has an employee rating of 4.2 out of 5 stars, based on 2,708 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

3K reviews

5.0

May 7, 2019

Innovate with confidence!

Senior principal consultant

Recommend

CEO approval

Business Outlook

Pros

At Genesys you are encouraged to bring new ideas and to test them with other business units and global peers, and with very easy access to senior leadership too. Without being a sw developer or a "traditional inventor", I've been able to file provisional patent about AI in my very first year with the company. This company culture is a powerful asset and make you very engaged. And also there is a clear investment on people.

Cons

None so far. Of course, every business has its own flows, but there is nothing that is making me regret my choice.

Genesys Response

7y

Congrats on your patent! AI is an exciting area. Having an impact at Genesys right away is one of the things that drew me to the company and one of the many things that has made me stay. I am excited to continue this journey together. Best, Greg (Greg Buck, Global Talent Brand Manager)

5.0

May 3, 2019

Great place to work with opportunities to grow.

Principal software engineer

Recommend

CEO approval

Business Outlook

Pros

Genesys has built an amazing technology portfolio. The new strategy focused in cloud leadership and AI initiatives are creating a very innovative culture within the company. Genesys appreciates it's employees and the value they bring to their products and services. The company is making huge investments in R&D, specially in Cloud offering and democratizing AI. Compensation and Benefits are great. Flexibility is highly encouraged. Thats brings a good work-life balance

Cons

I do not have any Cons at this present time.

Genesys Response

7y

Thank you for your positive review. Innovation is truly a core Genesys value. As you said, we continue to invest in our people and our cloud platforms as we work to change our industry. Best, Greg (Greg Buck, Global Talent Brand Manager)

4.0

Apr 29, 2019

The best place to be if you are someone who love challenges and able to prove yourself for a greater career development.

Senior human resources generalist

Recommend

CEO approval

Business Outlook

Pros

Place to be for a great learning & development. Flexible working hours. Professional and great working environment.

Cons

Global company, decision making sometimes take times.

Genesys Response

7y

Thanks for your positive review! Genesys is a great place to learn and grow and I am glad to hear that you are taking the time to invest in in yourself and the company. We should get out to KL more often, I agree! Dully noted. Best, Tracy (Tracy Cote’, Chief People Officer)

Viewing 2440 - 2442 of 2,708 Reviews

Jobs at Genesys

Business Development Representative - Public Sector (Higher Education and Academic Medical Centers)

VP, Product Management - Core Platform Foundations

Customer Success Director

Direct Response Representative

Genesys

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Innovate with confidence!

Great place to work with opportunities to grow.

The best place to be if you are someone who love challenges and able to prove yourself for a greater career development.

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