Is Genesys a good company to work for?

Genesys has an overall rating of 4.2 out of 5, based on over 3,039 reviews left anonymously by employees. This rating has been stable over the past 12 months. 83% of employees would recommend working at Genesys to a friend and 83% have a positive outlook for the business. The best reviews about Genesys have been left by employees working as Software Engineer(Internship) , Senior Account Executive and Associate Software Engineer .

Does Genesys pay their employees well?

According to anonymously submitted Glassdoor reviews, Genesys employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Genesys. This rating has been stable over the past 12 months.

How satisfied are employees working at Genesys?

83% of Genesys employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Genesys 4.3 out of 5 for work life balance, 4.3 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Genesys?

Software Engineer (158) , Senior Software Engineer (105) , Account Executive (72) , Associate Software Engineer (47) , Director (41) , Sales (39) , Senior Account Executive (38) , Technical Support Engineer (37) , Solutions Consultant (34) , Manager (29) , Senior Technical Support Engineer (24) , Consultant (23) , Software Developer (23) , Marketing (22) , PS Consultant (21)

What are the pros of working at Genesys according to real employee reviews?

"The people are great and very passionate." ((in 250 reviews)); "Work Life Balance is Good" ((in 216 reviews)); "The benefits are good!" ((in 144 reviews)); "Also a great management and HR team that never loses the focus on the employee !" ((in 83 reviews)); "great team and people to work with" ((in 79 reviews))

What are the cons of working at Genesys according to real employee reviews?

"Constant Layoffs" ((in 43 reviews)); "Minimal to no training for new employees." ((in 21 reviews)); "constant change, lack of communication, no managerial support, constant favoritism" ((in 11 reviews)); "Experienced some bullying from C" ((in 6 reviews))

What are employees saying about Genesys layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Genesys layoffs and their outlook for job security at Genesys in 2026.

What are the top reviewed Genesys locations?

Indianapolis , Daly City , San Francisco , Raleigh , Menlo Park , Salt Lake City , Boston , Durham , New York , Chicago , Burlington , Chantilly , Annapolis , Los Angeles , Atlanta , Dallas , Miami , Austin , San Jose , Remote , Phoenix , Washington , Charlotte , Jacksonville , Orlando , Saint Louis , Portland , Alpharetta , Research Triangle Park , Arlington

Genesys reviews

4.2

83% would recommend to a friend

(2,707 total reviews)

Tony Bates

92% approve of CEO

83% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (2,707 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Genesys has an employee rating of 4.2 out of 5 stars, based on 2,707 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

3K reviews

5.0

Jan 19, 2019

Doing the right thing in the CX arena

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great collaboration, little hierarchy, focused on advancing CX and the success of their clients

Cons

High pace of change in the industry sometimes makes training difficult to achieve

4.0

Jan 16, 2019

Good Company to start with

Software engineer

Recommend

CEO approval

Business Outlook

Pros

Flexible timings Good Work life balance Friendly environment

Cons

Stagnant after few months No proper career guidance Project rotation should be done Salary sould be given according to market standards

Genesys Response

7y

Thank you for your positive thoughts. I agree, our office in Chennai is made up of a wonderful team and I am glad you enjoy working with them. We have a quarterly performance process called the Conversations. Feel free to schedule time with your manager to ensure you get timely feedback. Best, Divya (Divya Sathyan, Senior Manager, Human Resources)

4.0

Jan 14, 2019

Software Engineer

Software engineer

Recommend

CEO approval

Business Outlook

Pros

1. Working in cutting edge technologies, 2. Genesys never misses to reward for hard work, 3. Very flexible culture, 4. Innovation driven company.

Cons

Nothing much of cons in terms of career growth

Viewing 2452 - 2454 of 2,707 Reviews

Jobs at Genesys

Business Development Representative - Public Sector (Higher Education and Academic Medical Centers)

VP, Product Management - Core Platform Foundations

Customer Success Director

Customer Success, Director

Genesys

Genesys reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Doing the right thing in the CX arena

Good Company to start with

Software Engineer

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