Is Genesys a good company to work for?

Genesys has an overall rating of 4.2 out of 5, based on over 3,039 reviews left anonymously by employees. This rating has been stable over the past 12 months. 83% of employees would recommend working at Genesys to a friend and 83% have a positive outlook for the business. The best reviews about Genesys have been left by employees working as Software Engineer(Internship) , Senior Account Executive and Associate Software Engineer .

Does Genesys pay their employees well?

According to anonymously submitted Glassdoor reviews, Genesys employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Genesys. This rating has been stable over the past 12 months.

How satisfied are employees working at Genesys?

83% of Genesys employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Genesys 4.3 out of 5 for work life balance, 4.3 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Genesys?

Software Engineer (158) , Senior Software Engineer (105) , Account Executive (72) , Associate Software Engineer (47) , Director (41) , Sales (39) , Senior Account Executive (38) , Technical Support Engineer (37) , Solutions Consultant (34) , Manager (29) , Senior Technical Support Engineer (24) , Consultant (23) , Software Developer (23) , Marketing (22) , PS Consultant (21)

What are the pros of working at Genesys according to real employee reviews?

"The people are great and very passionate." ((in 250 reviews)); "Work Life Balance is Good" ((in 220 reviews)); "Benefits are great" ((in 144 reviews)); "Also a great management and HR team that never loses the focus on the employee !" ((in 92 reviews)); "Great leadership and company path" ((in 78 reviews))

What are the cons of working at Genesys according to real employee reviews?

"8. Constant layoffs." ((in 48 reviews)); "constant change, lack of communication, no managerial support, constant favoritism" ((in 12 reviews)); "Experienced some bullying from C" ((in 6 reviews))

What are employees saying about Genesys layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Genesys layoffs and their outlook for job security at Genesys in 2026.

What are the top reviewed Genesys locations?

Indianapolis , Daly City , San Francisco , Raleigh , Menlo Park , Salt Lake City , Boston , Durham , New York , Chicago , Burlington , Chantilly , Annapolis , Los Angeles , Atlanta , Dallas , Miami , Austin , San Jose , Remote , Phoenix , Washington , Charlotte , Jacksonville , Orlando , Saint Louis , Portland , Alpharetta , Research Triangle Park , Arlington

Genesys reviews

4.2

83% would recommend to a friend

(2,707 total reviews)

Tony Bates

92% approve of CEO

83% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (2,707 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Genesys has an employee rating of 4.2 out of 5 stars, based on 2,707 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

3K reviews

5.0

Jun 27, 2015

Good palce to wirk

Software qa engineer

Recommend

CEO approval

Business Outlook

Pros

Stability of the Company The Culture/Teamwork Focus on Customer Service Reputation for Friendly People Competitive Pay and Bonuses

Cons

There’s no chance for personal impact It’s difficult to be promoted Management

2.0

Jun 22, 2015

Complex, Expensive and now we add Messy

Senior consultant

Recommend

CEO approval

Business Outlook

Pros

Genesys is good at selling the F500 crowd on the promise of building a custom application built their prospects requirements.

Cons

Deployments take exceptionally long periods of time and are fraught with delays. Although this is true on both premise and cloud deployments, it is especially true on cloud deployments. The company still has not brought recent acquisitions into the Genesys core. Customers are still receiving solutions from various data centers and various platforms (Echopass, Angel, Utopy, Soundbite). Genesys was always complex and expensive. Now it is messy. Genesys has over 4,500 customers now (with the recent acquisitions) and very few of those are referral customers. Genesys audits their largest customers thus exposing them to competition.

Genesys Response

10y

We appreciate your taking time to post and share your thoughts. Genesys has an amazing suite of solutions, and to your point, we have grown quickly over the past few years, acquiring several great companies. We are thoughtful about transitions for our customers, and evolution of the products we have inherited are to be expected on this journey. Any member of the leadership team would be happy to discuss these concerns in person with you at any time. ...Tracy Cote, SVP HR

3.0

Jun 20, 2015

developer

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

convenient location, great food nearby

Cons

work overtime, averagely organized management

Viewing 2464 - 2466 of 2,707 Reviews

Jobs at Genesys

Growth Content Specialist

Principal, AI Strategy & Automation Architect

Labor and Employment Counsel

Director, HR Shared Services

Sr. Director, Customer Success

Genesys

Genesys reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Good palce to wirk

Complex, Expensive and now we add Messy

developer

Jobs at Genesys

Genesys reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Genesys reviews FAQs

Company ratings over time

Jobs at Genesys