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      Genesys

      Engaged Employer

      Genesys reviews

      4.2

      83% would recommend to a friend

      (2,707 total reviews)
      avatar

      Tony Bates

      92% approve of CEO

      83% positive business outlook

      Ratings by demographic groups

      Genesys has an employee rating of 4.2 out of 5 stars, based on 2,707 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

      Reviews by job title

      3K reviews
      5.0
      May 29, 2015

      Respectful Culture

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      In general, Genesys makes it a point to provide the best working benefits it can. This includes frequent communications from the executives, good benefits, fair salaries, consistent employee review process, etc. As with any company, an employee's experience is largely based on his/her direct manager and team; however, Genesys cultivates a culture of respect. From what I've seen, poor behavior is not tolerated. People are knowledgeable, helpful and driven to succeed. Genesys' solutions are very strong and having worked in tech for a long time, I can tell you it's always great to work for an industry leader.

      Cons

      Sometimes takes a long time to get things done; too many opinions and committees. That said, every company has its crazy. Just depends on what you want to tolerate.

      avatar
      Genesys Response
      11y
      Thank you for your post, and for your insightful comments. I agree that respect is a major theme in our culture, and is one of the things that makes working here a great experience. To your point on taking a long time to get things done...I agree, this is sometimes the case. The executive team realizes this too, which is why "Make it Easy" is one of our values - it's a constant reminder to do everything we can to make things easier across the board, for candidates, for customers and for each other! Regarding recognition, you're right, we have improved but can always do better! Thanks again for posting. ...Tracy
      5.0
      May 22, 2015

      Great environment!

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      As with any job things can get crazy - but the people on my team are great to work with and that helps balance out busier days. I get to work with a lot of smart people and I appreciate that. Stress at work is normally due to passionate responses and people working hard to make things better. We have strong technology, a good outlook, and we are in a place of change getting better all the time.

      Cons

      It can feel like a startup at times with all that is going on - but that is balanced with a stability no start up can match.

      1.0
      May 14, 2015

      Lack of vision and forward thinking

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      401k match Improved on employee relations, bagels once a month, beer bash once a month, before there was nothing in regards to employee relations. Average benefits.

      Cons

      This is not Google or Facebook and cannot be compared to these employee centric forward thinking companies who set standards. Genesys does not set standards. No limit vacation = no vacation, when you are short staffed. You can only take one week at a time. If you don’t take vacation, there isn’t any accrual, so when you leave the company there is no pay out of accrued vacation = $0 No culture, no grass roots “genesys” culture, nothing from senior management, president, cfo or cto. A beer bash and bagels does not equal culture. Very, very limited on any stock options. No plan or thought when making acquisitions, large growth the last two years, but no plan on how to manage the growth. Lack of any vision. Let’s keep running things like we have the last 15 years. Poor support, poor execution of new software.

      avatar
      Genesys Response
      11y
      It’s nice that you notice we are doing more every day to improve the employee experience; we actually receive a lot of great comments about our cohesive sense of culture and community and the increase in leadership communication. However, sometimes beauty is in the eye of the beholder. I understand that Open Time Off policies might be confusing to some. However, to be clear, there is not a specific limit; as with most companies that have OTO programs, time off is agreed upon between the employee and their manager. Our goal is to ensure everyone has a good work/life balance and any concerns about how individual managers implement this program should come to our HR team or department VP. Regarding options, every single employee gets an option grant; a fact we are very proud of. I wish you the best in your future endeavors. …Tracy
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      ReviewsGenesys reviews

      Glassdoor has 3,039 Genesys reviews submitted anonymously by Genesys employees. Read employee reviews and ratings on Glassdoor to decide if Genesys is right for you.