Is Genesys a good company to work for?

Genesys has an overall rating of 4.2 out of 5, based on over 3,039 reviews left anonymously by employees. This rating has been stable over the past 12 months. 83% of employees would recommend working at Genesys to a friend and 83% have a positive outlook for the business. The best reviews about Genesys have been left by employees working as Software Engineer(Internship) , Senior Account Executive and Associate Software Engineer .

Does Genesys pay their employees well?

According to anonymously submitted Glassdoor reviews, Genesys employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Genesys. This rating has been stable over the past 12 months.

How satisfied are employees working at Genesys?

83% of Genesys employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Genesys 4.3 out of 5 for work life balance, 4.3 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Genesys?

Software Engineer (158) , Senior Software Engineer (105) , Account Executive (72) , Associate Software Engineer (47) , Director (41) , Sales (39) , Senior Account Executive (38) , Technical Support Engineer (37) , Solutions Consultant (34) , Manager (29) , Senior Technical Support Engineer (24) , Consultant (23) , Software Developer (23) , Marketing (22) , PS Consultant (21)

What are the pros of working at Genesys according to real employee reviews?

"The people are great and very passionate." ((in 259 reviews)); "1) Work Life Balance is Good" ((in 221 reviews)); "The benefits are good!" ((in 147 reviews)); "Also a great management and HR team that never loses the focus on the employee !" ((in 95 reviews)); "great team and people to work with" ((in 83 reviews))

What are the cons of working at Genesys according to real employee reviews?

"8. Constant layoffs." ((in 42 reviews)); "Upper management is slowly improving, but overall are not receptive to solutions offered by even experienced employees." ((in 15 reviews)); "constant change, lack of communication, no managerial support, constant favoritism" ((in 12 reviews)); "Experienced some bullying from C" ((in 6 reviews))

What are employees saying about Genesys layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Genesys layoffs and their outlook for job security at Genesys in 2026.

What are the top reviewed Genesys locations?

Indianapolis , Daly City , San Francisco , Raleigh , Menlo Park , Salt Lake City , Boston , Durham , New York , Chicago , Burlington , Chantilly , Annapolis , Los Angeles , Atlanta , Dallas , Miami , Austin , San Jose , Remote , Phoenix , Washington , Charlotte , Jacksonville , Orlando , Saint Louis , Portland , Alpharetta , Research Triangle Park , Arlington

Genesys reviews

4.2

83% would recommend to a friend

(2,707 total reviews)

Tony Bates

92% approve of CEO

83% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

Veteran status

Genesys has an employee rating of 4.2 out of 5 stars, based on 2,707 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

3K reviews

5.0

Jul 20, 2017

Best Place to Work

Recruiter

Recommend

CEO approval

Business Outlook

Pros

I have been working at Genesys full-time (Less than a year ), Genesys is the best place I've ever worked!

Cons

There are no downsides of working at Genesys.

5.0

Jul 19, 2017

One of the best employer that puts employees first. Great place to work and employee friendly organisation.

Ps consultant

Recommend

CEO approval

Business Outlook

Pros

I work for the professional services in Genesys Chennai CoE. Great work life balance. Management is too good. Managers are so friendly and responsive. All employees are treated equally. So far I haven't noticed any kind of politics like service based organizations. HR personnel are also too friendly. You can easily reach out to HR for any sort of concerns and they are always available to help you get to comfort zone.

Cons

Nothing. I have been writing here close to an year now. I haven't noticed any cons so far.

4.0

Jul 10, 2017

Best in Genesys

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Friendly Environment Work-Life Balance Sports Activity No Pressure Flexible Timings

Cons

There are no cons as of now.

Viewing 2572 - 2574 of 2,707 Reviews

Jobs at Genesys

Customer Success Director

Business Development Representative - Public Sector (Higher Education and Academic Medical Centers)

Senior Manager, Customer Success Strategy & Initiatives

Growth Content Specialist

IT Services Specialist

Genesys

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Best Place to Work

One of the best employer that puts employees first. Great place to work and employee friendly organisation.

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