Genesys reviews

4.2

83% would recommend to a friend

(2,706 total reviews)
avatar

Tony Bates

92% approve of CEO

84% positive business outlook

Genesys has an employee rating of 4.2 out of 5 stars, based on 2,706 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

3K reviews
5.0
Aug 14, 2014
Recommend
CEO approval
Business Outlook

Pros

Co-workers definately feel like family. Genesys has an amazing talent pool which is a key asset. Very innovative company - from both product and work culture perspective.

Cons

Keeping up with pace of change.

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Genesys Response
11y
Thank you for taking the time to add your voice, we appreciate it! I am glad you are seeing the ongoing communication about where we are headed, and that will certainly continue. I agree, change can be difficult. If it makes sense for you, reach out to your manager or the HR team to share your concerns or insights about the pace of our changes. Thanks again!
3.0
Aug 7, 2014

Ineffective acquisition migration

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great company if you're in Genesys proper.

Cons

Genesys hands over existing teams to the acquired company and from my experience doesn't do due diligence on the company it's purchasing. Angel has a dysfunctional management team and needs guidance from Genesys. Customers are not as happy as Angel touts and solutions are suffering.

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Genesys Response
11y
Thank you for your comment. Our thorough cross departmental due diligence and integration efforts are completed by a joint team among both Genesys and the acquired company, so that we collaborate effectively and come together as a combined team. Since becoming private, we have completed 9 acquisitions to date, and our process is always evolving and improving. Any current employees who have concerns about any of our acquisitions should come and see me personally and I will be happy to discuss. - posted on behalf of Steven Rust, SVP Corporate Development
4.0
Jul 30, 2014

Fast paced growing company

Recommend
CEO approval
Business Outlook

Pros

The company is growing and you have the potential to grow with it. There are lots of internal movement opportunities. Great culture and people are cooperative to work with.

Cons

With growth there is some pain in keeping up with the pace.

Viewing 2599 - 2601 of 2,706 Reviews

Glassdoor has 3,038 Genesys reviews submitted anonymously by Genesys employees. Read employee reviews and ratings on Glassdoor to decide if Genesys is right for you.